For reports of a logistical-administrative nature, the problem is assigned a progressive number (ticket) which is either immediately managed or possibly assigned by the operators to the relevant sectors.

The user is notified at the same time that the problem has been dealt with and that it has been concluded (OTRS service - Open-source Ticket Request System). The QA Commission takes care of the reports and, if appropriate, suggests further corrective actions.

For reports concerning the management of teaching activities (scope 4 of the table above), the procedure provides:

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1. Receipt and acknowledgement stage
   . The reports are received by the Course Coordinator, who promptly notifies the reporter of their "TAKE CHARGE" by means of a confirmation e-mail and guarantees the necessary confidentiality of the reporter and of any other person involved in the procedure.
2. The "TAKE CHARGE" stage
   .
3. Assessment phase
   . The Co-ordinator verifies the relevance and justification of the report received, ensuring that the report is substantiated and justified.
   
   Reports that do not contain precise and verifiable facts will not be taken into consideration.
4. Management phase and implementation of corrective measures
   . Once the Co-ordinator has verified that the report is well-founded, he/she proceeds to forward the report to the QA Commission of the degree course concerned by the report.
   
   The CoS QA Committee then adopts a decision in which it suggests possible corrective action; the decision is communicated to the parties concerned.
   
   Even if the Committee is unable to reach a decision containing operational proposals and/or suggestions for improvement, it still registers the report. The BoD QA Committee shall also periodically report to the BoD on the reports received, always safeguarding confidentiality.
The Committee shall also periodically report to the BoD on the reports received, always safeguarding confidentiality.
5. Outcome of the report and communication of the answer
   . The entire procedure shall be completed within a maximum period of 40 (forty) days from its start, coinciding with the sending of the report. In exceptional cases, adequately motivated, the QAA Commission of the BoD may avail itself of a further maximum period of 30 (thirty) days, at the expiry of which the procedure shall in any case be concluded. The outcome of the proceedings shall be duly notified by the Subjects Coordinator via e-mail to the complainant and any other interested parties. The Teaching Office of the DICCA shall file the report or complaint and its outcome for verification and evaluation of the effectiveness of the corrections.