CODE 66162 ACADEMIC YEAR 2016/2017 CREDITS 6 cfu anno 3 INGEGNERIA INDUSTRIALE E GESTIONALE 9921 (L-9) - SCIENTIFIC DISCIPLINARY SECTOR ING-IND/17 LANGUAGE Italiano TEACHING LOCATION SEMESTER 2° Semester AIMS AND CONTENT LEARNING OUTCOMES The course deals with Logistics and aims providing the students with fundamentals and quantitative methods that drive design and management of logistics systems, both integrated and flexible, able to integrate physical and information flows for ensuring higher level product quality and customer service. This with reduction of response time and costs, together with appropriate operational and management flexibility. TEACHING METHODS Lectures, team works, individual exercises SYLLABUS/CONTENT 1] Techniques and Methodologies: Definitions. Past and Current Situation of Logistics Major industrial classifications. Supply Chain Management. Integrated Supply Chain: sourcing, manufacturing, distribution, sales, after-sales, return logistics, Logistics Networks. Logistics in the different phases of product life cycle Cost Analysis. Costs survey and analysis. Outsourcing. Performance Measurement. Customer service as strategic factor, service and logistics, performance measurement, KPI, performed service and perceived service. Sales support and marketing, quantitative evaluations, product range, pre transactional factors, transactional, post-transactional, performed service performance measurement, perceived performance measurement, structure and analysis of survey questionnaire. Service and strategy. Service and total cost. Excellence. Cost-service matrix, characteristics of logistics oriented company. Forecasts & Inventory Management, inventory management, definition, inventory cycle and safety stock. Scale Economies, reordering and reorganization. Safety stocks, definitions and evaluation. Reduction of safety stocks, pooling inventory, customer aggregation, aggregation products, commonality, replacement, postponement, inventory costs, analysis of expected costs of stock outs, cross ABC analysis. 2] Internal Logistics: Transport Systems, Handling. Forklifts. Conveyors. Automated guided vehicle- AGV. Storage Systems. Warehouses, indicators. Storage and warehouses: modes and types. Warehouse Design criteria. Automated information flow. Intensive Automated warehouses. Stackers for Warehouses. 3] Distribution: Activities Flows. Transportations as a key factor. Intermodal transportations. Evolved scenarios of freight and logistics. Production Information Flow for Integrated Logistics. Planning and control. Material requirements planning and Just In Time. Spare systems: models RECOMMENDED READING/BIBLIOGRAPHY Web: http://st.itim.unige.it/cs Web: st.itim.unige.it/cs/logistics/program.htm Bruzzone A.G. (2002) "Logistica Industriale: Lucidi", DIP Technical Report, University of Genoa, Genova, Italy Ayers J.B. (2001) "Handbook of Supply Chain Management", CRC Press Boca Raton, USA Chopra, S., Meindl, P., (2001), "Supply chain management", Prentice Hall, Upper Saddle River, New Jersey Christopher, M., (1998), Logistics and Supply Chain management", Prentice and Hall, London Pareschi A., Persona A., Ferrari E., Regattieri A. (2002) "Logistica Integrata e Flessibile", Esculapio, Leonardo Shapiro J.F. (2001) "Modeling the Supply Chain", Buxbury, Pacific Grove, CA Stern C.W., Stalk G. (1998) "Perspective on Strategy", John Wiley & Sons, Hoboken, NJ Bruzzone A.G., Mosca R., Revetria R. (2001). "Gestione Integrata di Sistemi Produttivi Interagenti: Metodi Quantitativi Avanzati per la Quick Response", DIP Genova, Italy, ISBN: 88-900732-0-9 Bronson R., Naadimuthu G. (1997) "Operations Research", McGraw Hill, NYC Gousty Yvon (1997) "Le Genie Industriel", Presse Universitaire Paris Hill David (1996) "Object-Oriented Simulation", Addison Wesley, Reading MA Monks J., (1996) "Operation Management", McGraw Hill, NYC Montgomery D.C. (2000) "Design and Analysis of Experiments", John Wiley & Sons, New York Spiegel M.R., Schiller L.J.(1999) " Statistics", McGraw Hill, NYC Ohno T., (1978) "Toyota Production System", Diamond, Tokio TEACHERS AND EXAM BOARD AGOSTINO BRUZZONE Ricevimento: It follows lectures schedule (right before/after). For any special need or request, please contact Prof. Agostino Bruzzone at agostino@itim.unige.it. Additional contact: Marina Massei +39 019 219 45251 Exam Board AGOSTINO BRUZZONE (President) MATTEO AGRESTA ENRICO BOCCA PIETRO GIRIBONE FLAVIO TONELLI LESSONS Class schedule INDUSTRIAL LOGISTICS 1 EXAMS EXAM DESCRIPTION The examination will be performed both in written and oral. Students will be also evaluated on exercises carried out during the classes. Exam schedule Data appello Orario Luogo Degree type Note 05/06/2017 10:00 SAVONA Orale 30/06/2017 10:00 GENOVA Orale 15/09/2017 10:00 SAVONA Orale FURTHER INFORMATION Pre-requisites: the course provides all the fundamentals, however knowledge of business management, plants engineering, operational and research management can be of help.
