OVERVIEW

The Course proposes a key to reading the main dimensions of interpersonal relationships, with particular attention to the professional context.

AIMS AND CONTENT

LEARNING OUTCOMES (FURTHER INFO)

Purpose of the course is to provide students with knowledge and skills to read relational and communicative processes, with particular reference to professional interactions.

TEACHING METHODS

The course is divided into a theoretical part based on frontal lessons and in some moments of active comparing and exercising between the participants.

SYLLABUS/CONTENT

• Social interaction;
• Development of interpersonal behaviour;
• Relational perspective in professional context;
• Role and professional identity in the relationship with patient;
• Helping relationship: characteristics and objectives;
• Communication competences in professional context;
• Group work in professional context.

RECOMMENDED READING/BIBLIOGRAPHY

References:

• Argyle, M. (1974), La comunicazione non verbale, tr.it. Laterza, Bari.
• Bertani B., Manetti M. (a cura di) (2007), Psicologia dei gruppi, Franco Angeli, Milano.
• Birkenbihl, V. (1998), Segnali del corpo, Franco Angeli, Milano.
• Carkhuff, R. (1987) The art of helping, Human Resource Development Press (tr.it. L’arte di aiutare, Erickson, Trento, 1987).
• Ekman, P. (1989), I volti della menzogna, tr.it. Giunti-Barbera, Firenze.
• Giannelli, M.T. (2006), Comunicare in modo etico, Raffaello Cortina Editore, Milano.
• Leone G., Mazzara B.M., Sarrica M. (2013), La psicologia sociale. Processi mentali, comunicazione e cultura, Editori Laterza, Bari.

• Morris, D. (1977), L'uomo e i suoi gesti, tr.it. Mondadori, Milano
• Moja E., Vegni E. (2000) La visita medica centrata sul paziente, Cortina, Milano.
• Mucchielli, R. (1983) L’entretien de face à face dans la relation d’aide, Les Editions ESF (tr. it. Apprendere il counseling, Erickson Trento, 1987).
• Quaglino G.P., Casagrande S., Castellano A. (1992) Gruppo di lavoro, lavoro di gruppo, Cortina, Milano.
• Watzlawick P., Beavin J.H., Jackson D.D. (1967) Pragmatic of human communication, Norton & Co., New York (tr.it. Pragmatica della comunicazione umana, Astrolabio, Roma, 1971).
• Zani B., Selleri P., David D. (1994) La comunicazione, NIS, Roma.   

Other texts may be indicated during the course. Students will also be able to take advantage of the materials provided by the teacher during the lessons and inserted on Aulaweb.

TEACHERS AND EXAM BOARD

Exam Board

DANILO SCOTTO (President)

PAOLO DURANDO

SUSANNA FADDA

ANNA ZUNINO (President and Coordinator of Integrated Course)

LESSONS

LESSONS START

First year, second semester

Class schedule

HUMAN RELATIONS AT THE WORK SITE

EXAMS

EXAM DESCRIPTION

The exam provides for an assessment of the knowledge through a written paper prepared on the basis of the readings and the topics discussed during the course.

Evaluation is based on the relevance and completeness of the contents in relation to the topic being dealt with

ASSESSMENT METHODS

The exam allows to verify the achievement of the expected learning outcomes by assessing the ability to properly present the theoretical knowledge acquired by the course

Exam schedule

FURTHER INFORMATION

Students will be received at appointment. Students can contact the teacher at the following e-mail address:

Anna.Zunino@unige.it