CODE 83700 ACADEMIC YEAR 2018/2019 CREDITS 9 cfu anno 3 SCIENZE DEL TURISMO: IMPRESA, CULTURA E TERRITORIO 9912 (L-15) - IMPERIA SCIENTIFIC DISCIPLINARY SECTOR MAT/09 LANGUAGE Italian TEACHING LOCATION IMPERIA SEMESTER 2° Semester TEACHING MATERIALS AULAWEB OVERVIEW The course introduces students to critical analysis of decision-making problems in tourism and the use of methods of decision theory and operational research. Particular attention is paid to revenue management techniques and models to solve real applications. AIMS AND CONTENT LEARNING OUTCOMES The course aims at providing tools to face decision making problems in turism. It will provide decision theory and operational research techniques that will be applied to businesses and tourism systems and to revenue management problems. TEACHING METHODS Traditional lectures in Italian are integrated with individual/group works. SYLLABUS/CONTENT Analysis of some problems in the tourist sector: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management. Methods: decision theory, optimization. Spreadsheet Excel will be used for solving the analysed problems. RECOMMENDED READING/BIBLIOGRAPHY books will be listed on aulaweb at the beginning of the course. TEACHERS AND EXAM BOARD DANIELA AMBROSINO Ricevimento: From January to September 2019 write an email to have an appointment (ambrosin@economia.unige.it) Exam Board DANIELA AMBROSINO (President) ANNA FRANCA SCIOMACHEN ELENA TANFANI PIERPAOLO UBERTI LESSONS LESSONS START II semester - February 2019 Class schedule OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT EXAMS EXAM DESCRIPTION Written examination and presentation of case studies ASSESSMENT METHODS Written examination and presentation of case studies Exam schedule Data appello Orario Luogo Degree type Note 08/01/2019 11:00 IMPERIA Scritto 22/01/2019 11:00 IMPERIA Scritto 04/02/2019 11:00 IMPERIA Scritto 03/06/2019 11:00 IMPERIA Scritto 20/06/2019 10:00 IMPERIA Scritto 04/07/2019 11:00 IMPERIA Scritto 11/09/2019 11:00 IMPERIA Scritto FURTHER INFORMATION http://www.economia.unige.it/index.php/english/incoming-erasmus-students