Course description
Operations Management
The course aims to provide students with the knowledge and skills they need to understand the role of Operations Management in the creation of value, highlighting its fundamental contribution to the acquisition of a lasting competitive advantage on a global scale. The course deals with the analysis and implementation of principles, methodologies and tools of Operations Management, Procurement and Supply Chain Management applied to multiple business contexts, from industrial to high service and relational content.
Aims
The course aims to provide students with the necessary skills to understand the role of Operations Management in value creation, highlighting its fundamental contribution to the acquisition of a lasting competitive advantage on a global scale.
The course addresses the analysis and implementation of principles, methodologies and tools of
- Operations Management and Process Management
- Supply Chain Management, in order to understand how the management of the supply chain constitutes a fundamental source for the competitive advantage
- Procurement and Supplier Management, in order to acquire skills and tools in the field of procurement and supplier management, now increasingly conceived as the company's pratner
The topics are treated with application to multiple business contexts, from industrial to those with a high service and relational content, so as to allow the students to learn through the observation of practical experiences.
Expected learning outcomes Students will acquire adequate knowledge and effective understanding skills of 1) the principles, methodologies and tools of operations management and purchasing/supplier management; 2) the strategic role of the operations manager in value-creating processes at company and system level; 3) the challenges that innovation offers to improve the efficiency and effectiveness of industrial production and services; 4) the great transformations that innovation is producing at an industrial level, changing the leverage of competition globally; 5) case of excellence in the field of operations management, also for employment purposes; Ability to apply knowledge and understanding Students will be able to: 1) Applying operating principles, tools and models to specific representative realities of the 21st century industrial reality (eg high-tech clusters, high-relational B2B and B2C services, etc.); 2) argue and discuss with experts the main opportunities and criticalities of operations management, applying them to different business and operational contexts; 3) addressing corporate decision making according to a project management and problem solving logic. Judging autonomy: Students will be able to use theoretical principles and apply the operational tools of the discipline in different firms and business contexts, developing their own critical skill needed to understand the main issues of the scientific and operational debate. Communicative Skills: Students will be able to use the specialized technical language of the discipline so that they can develop a constructive dialogue with the operations managers and the specialists of other business functions. Learning Skills: Students will be able to develop autonomous learning skills so that they can deepen the core of the discipline within their professional career.
The course does not require pre-requisites. To better address the course, however, familiarity with some issues learned in BA courses are highly recommanded, i.e.: Supply chain and economic sectors Economies of scale, scope, experience Cost classifications Sources of competitive advantages Organizational structures Managerial approaches production- and market-driven Specificities of BtB and BtC markets Market research Corporate and competitive strategies Financial aspects: cash flow and working capital Media, variance and indicator
Lectures, managers seminars and case histories.
Operations Management in the strategic decision-making process of firms, the supply chains and networks The Operations Manager's strategic role in creating the value of 21st century economic systems Operations and clusters management: global supply networks Process management and innovation creation Supply Chain Management Procurement Management and Supplier Management Measurement of operations performance Project Management: Principles and Operational Tools
Book Reference
N. Slack et al., Operations management, Pearson education, last edition.
See also information published on Aulaweb.
Ricevimento: Wednesday h 11-13, DIEC room I-1030
SILVIA BRUZZI (President)
CLARA BENEVOLO
GIORGIA PROFUMO
RICCARDO SPINELLI
Sem: II
OPERATIONS MANAGEMENT
Oral examination and work in team.
Written exam with open questions defined in order to assess the student's learning as well as his/her ability to independently make links between the different issues and to express a critical and up-to-date opinion. Autonomous elaboration and discussion with external experts (primarily managers) in team work, also with the support of relational simulation techniques, on specific issues related to operations management.
Prerequisites The course does not require pre-requisites. To better address the course, however, familiarity with some issues learned in BA courses are highly recommanded, i.e.: Supply chain and economic sectors Economies of scale, scope, experience Cost classifications Sources of competitive advantages Organizational structures Managerial approaches production- and market-driven Specificities of BtB and BtC markets Market research Corporate and competitive strategies Financial aspects: cash flow and working capital Media, variance and indicator
