OVERVIEW

The course introduces students to critical analysis of decision-making problems in tourism and the use of methods of decision theory and operational research. Particular attention is paid to revenue management techniques and models to solve real applications.

AIMS AND CONTENT

LEARNING OUTCOMES

The course aims to provide the students with the most significant notions and tools of operational research applied to business and tourism systems, with particular reference to the solution of revenue management problems.

AIMS AND LEARNING OUTCOMES

The course aims at providing the main concepts and tools of decision theory and operational research for tourism management, with particular reference to revenue management. 

At the end of the course students will  :

know the typical terminology of decision theory and operational research;
be able to develop choice/optimization models to solve real problems related to the management of tourist services
be able to use the spreadsheet and the solver of Excel 

PREREQUISITES

matrices and linear functions

TEACHING METHODS

Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). 

Some lessons will be dedicated to the presentation and discussion of case studies.

During the course homeworks will be assigned via AulaWeb.

SYLLABUS/CONTENT

Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management.

Methods: decision theory, optimization.

Spreadsheet Excel will be used for solving the analysed problems.

RECOMMENDED READING/BIBLIOGRAPHY

books will be listed on aulaweb at the beginning of the course.

TEACHERS AND EXAM BOARD

Exam Board

DANIELA AMBROSINO (President)

ANNA FRANCA SCIOMACHEN

ELENA TANFANI

PIERPAOLO UBERTI

LESSONS

LESSONS START

II semester - February 2019

Class schedule

OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT

EXAMS

EXAM DESCRIPTION

Written examination and presentation of case studies

ASSESSMENT METHODS

The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class.

The ability to apply knowledge (solving and communication skills) will be assessed through the presentation / discussion of the exercises or projects.

Exam schedule

FURTHER INFORMATION

http://www.economia.unige.it/index.php/english/incoming-erasmus-students