OVERVIEW

The course introduces to the complexity of intervention in organizations and specifically to service organizations

AIMS AND CONTENT

LEARNING OUTCOMES

The course introduces to the complexity of intervention in organizations and specifically to service organizations: Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational consultation; The process consultation. The training setting provides lectures, learning by experience and group work.

TEACHING METHODS

The training setting provides lectures, learning by experience and group work.

SYLLABUS/CONTENT

Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational consultation; The process consultation.

RECOMMENDED READING/BIBLIOGRAPHY

R. Norman, La gestione strategica dei servizi, ed. Etas Libri, Milano, 1985.
F. Olivetti Manoukian, Oltre la crisi, Cambiamenti possibili nei servizi sociosanitari, Guerini e associati, 2015.

Bibliography for foreign students will be defined during the course

TEACHERS AND EXAM BOARD

Exam Board

ANDREINA BRUNO (President)

GIUSEPPINA DELL'AVERSANA

LESSONS

LESSONS START

I semestre dal 17 settembre al 7 dicembre 2018
II semestre dal 25 febbraio al 17 maggio 2019

Class schedule

The timetable for this course is available here: Portale EasyAcademy

EXAMS

EXAM DESCRIPTION

A written text and an oral exam

ASSESSMENT METHODS

Content, process and product evaluation

Exam schedule