CODE 83700 ACADEMIC YEAR 2020/2021 CREDITS 9 cfu anno 3 SCIENZE DEL TURISMO: IMPRESA, CULTURA E TERRITORIO 9912 (L-15) - IMPERIA SCIENTIFIC DISCIPLINARY SECTOR MAT/09 LANGUAGE Italian TEACHING LOCATION IMPERIA SEMESTER 2° Semester TEACHING MATERIALS AULAWEB OVERVIEW The course introduces students to critical analysis of decision-making problems in tourism and the use of methods of decision theory and operational research. Particular attention is paid to revenue management techniques. AIMS AND CONTENT LEARNING OUTCOMES The course aims to provide the students with the most significant notions and tools of operational research applied to business and tourism systems, with particular reference to the solution of revenue management problems. AIMS AND LEARNING OUTCOMES The course aims at providing the main concepts and tools of decision theory and operational research for tourism management, with particular attention to revenue management. At the end of the course students will : know the typical terminology of decision theory and operational research; be able to develop choice/optimization models to solve real problems related to the management of tourist services be able to use the spreadsheet and the solver of Excel PREREQUISITES matrices and linear functions TEACHING METHODS Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). Some lessons will be dedicated to the presentation and discussion of case studies. During the course homeworks will be assigned via AulaWeb. Please note that, if required by the health and epidemiological situation, lessons will be on line via the Teams platform. Updated information will be available on Aulaweb. SYLLABUS/CONTENT Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management. Methods: decision theory, optimization models, graph theory and Ganf diagram Spreadsheet Excel will be used for solving the analysed problems. RECOMMENDED READING/BIBLIOGRAPHY books will be listed on aulaweb at the beginning of the course. TEACHERS AND EXAM BOARD DANIELA AMBROSINO Ricevimento: Please, write an email to have an appointment (ambrosin@economia.unige.it) Exam Board DANIELA AMBROSINO (President) ANNA FRANCA SCIOMACHEN ELENA TANFANI PIERPAOLO UBERTI LESSONS LESSONS START II semester - February 2021 Class schedule OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT EXAMS EXAM DESCRIPTION Written examination and presentation of case studies Please not that the written test will be replaced by an oral one (via the Teams platform) if required by the health and epidemiological situation. Updated information will be available on Aulaweb. ASSESSMENT METHODS The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class. The ability to apply knowledge (solving and communication skills) will be assessed through the presentation / discussion of the exercises or projects. Exam schedule Data appello Orario Luogo Degree type Note 13/01/2021 11:00 IMPERIA Scritto 28/01/2021 11:00 IMPERIA Scritto 11/02/2021 11:00 IMPERIA Scritto 03/05/2021 12:00 GENOVA Scritto + Orale 09/06/2021 11:00 IMPERIA Scritto 23/06/2021 11:00 IMPERIA Scritto 16/07/2021 11:00 IMPERIA Scritto 09/09/2021 11:00 IMPERIA Scritto FURTHER INFORMATION http://www.economia.unige.it/index.php/english/incoming-erasmus-students