AIMS AND CONTENT

AIMS AND LEARNING OUTCOMES

The course offers a key to understanding the main dimensions of interpersonal relationships, with particular attention to the professional context.

The Course provides knowledge and skills in reading the relational and communicative processes, with particular reference to the interactions proper to the professional field (relations with users and colleagues)

TEACHING METHODS

The training path is divided into a theoretical part and in active exercise spaces among the participants

SYLLABUS/CONTENT

The following topics will be covered within the course:
• the social interaction;
• the development of interpersonal behavior;
• the relational perspectives within the professional context;
• the role and professional identity in the relationship with the patient;
• the helping relationship: characteristics and objectives;
• communication skills in the professional context;
• group work in a professional context.

RECOMMENDED READING/BIBLIOGRAPHY

Recommended texts:

• Argyle, M. (1974), La comunicazione non verbale, tr.it. Laterza, Bari.
• Bertani B., Manetti M. (a cura di) (2007), Psicologia dei gruppi, Franco Angeli, Milano.
• Birkenbihl, V. (1998), Segnali del corpo, Franco Angeli, Milano.
• Brown, R. (1988) Group processes. Dynamics within and between groups, Blackwell publishers (tr. it. Psicologia sociale dei gruppi, Il Mulino, Bologna, 2005).
• Carkhuff, R. (1987) The art of helping, Human Resource Development Press (tr.it. L’arte di aiutare, Erickson, Trento, 1987).
• Ekman, P. (1989), I volti della menzogna, tr.it. Giunti-Barbera, Firenze.
• Giannelli, M.T. (2006), Comunicare in modo etico, Raffaello Cortina Editore, Milano.
• Kaneklin, C. (2010) Il gruppo in teoria e in pratica, Raffaello Cortina Editore, Milano.
• Kaneklin, C. (1997), Le dinamiche di gruppo, in G. Costa, R. Nacamulli (a cura di), Manuale di organizzazione aziendale, UTET 
• Leone G., Mazzara B.M., Sarrica M. (2013), La psicologia sociale. Processi mentali, comunicazione e cultura, Editori Laterza, Bari.
• Morris, D. (1977), L'uomo e i suoi gesti, tr.it. Mondadori, Milano
• Moja E., Vegni E. (2000) La visita medica centrata sul paziente, Cortina, Milano.
• Mucchielli, R. (1983) L’entretien de face à face dans la relation d’aide, Les Editions ESF (tr. it. Apprendere il counseling, Erickson Trento, 1987).
• Normann, R. (1992) La gestione strategica dei servizi, ETAS
• Quaglino G.P., Casagrande S., Castellano A. (1992) Gruppo di lavoro, lavoro di gruppo, Cortina, Milano.
• Watzlawick P., Beavin J.H., Jackson D.D. (1967) Pragmatic of human communication, Norton & Co., New York (tr.it. Pragmatica della comunicazione umana, Astrolabio, Roma, 1971).
• Zani B., Selleri P., David D. (1994) La comunicazione, NIS, Roma.

Other texts may be indicated during the course. Students will also be able to use the materials provided by the teacher during the lessons.

TEACHERS AND EXAM BOARD

Exam Board

DANILO SCOTTO (President)

PAOLO DURANDO

SUSANNA FADDA

ANNA ZUNINO (President and Coordinator of Integrated Course)

LESSONS

LESSONS START

As shown in the didactic calendar

Class schedule

HUMAN RELATIONS AT THE WORK SITE

EXAMS

EXAM DESCRIPTION

The exam consists of an assessment of the knowledge through a written paper, based  on readings and topics treated during the course.

ASSESSMENT METHODS

The exam allows the student to verify the achievement of the expected learning outcomes. The ability to present the theoretical knowledge acquired will be evaluated.
The evaluation is based on criteria of relevance and completeness of the contents in relation to the explored topics.

Exam schedule