To provide students with the methodological foundations of communication skills.
To understand the principles and skills that govern the professional relationship between the doctor, the patient, and their family members.
To learn tools for conducting the clinical interview (Calgary-Cambridge Communication Model) and develop communication and relational skills for handling difficult conversations (e.g., delivering bad news).
To understand and assess the doctor's attitudes toward the doctor-patient relationship.
By the end of the course, students should be able to:
Understand and apply the communication and relational tools specific to the medical profession when interacting with patients and their families.
Describe the communicative and relational aspects that characterize, in particular, difficult conversations.
Identify the complexity factors related to the internal world of the doctor.
Lectures, focus groups, presentation and discussion of clinical cases.
Students with valid certifications for Specific Learning Disabilities (SLD), disabilities, or other educational needs are encouraged to contact the instructor and the disability coordinator of the School/Department at the start of the course to arrange any possible educational accommodations, while respecting the course's objectives and addressing individual learning needs.
Understand the principles of interpersonal communication and refer to key theoretical models.
Recognize communication as a process from cognitive, emotional, and social perspectives.
Recognize different communication styles and social skills underlying interaction with others.
Improve active listening, the ability to give and receive feedback, and conflict management.
Recognize the mechanisms and factors involved in problematic or failed communication.
The motivational sources of interpersonal behavior: the principle of cooperation and the principle of competition.
Barriers to communication.
The material presented during lectures will be made available on Aulaweb.
For students with disabilities and SLD requiring specific educational support, please refer to the university website: https://unige.it/disabilita-dsa
For further reading:
Moja E., Vegni E. (2000) La visita medica centrata sul paziente (The Patient-Centered Medical Visit), Cortina, Milan.
Ricevimento: To be arranged via email: nicolagirtler@unige.it Neurology Clinic, Ground Floor Largo P. Daneo 3
Ricevimento: Office hours via Microsoft Teams or in person at the Neurology Clinic (Largo Daneo 3 - Fondi), by appointment (email: andrea.brugnolo@unige.it)
Ricevimento: Send a mail to: francescariccardi@gaslini.org
GIANLUCA DAMONTE (President)
JOSEPH MICHAEL LEE (President)
Please refer to the Web Agenda | University of Genoa, available at the following link: https://easyacademy.unige.it/portalestudenti/
The timetable for this course is available here: EasyAcademy
Attendance at professional training sessions is required.
Oral exam on the topics presented during the lectures.
