CODE 80427 ACADEMIC YEAR 2018/2019 CREDITS 6 cfu anno 1 MANAGEMENT 8707 (LM-77) - GENOVA 6 cfu anno 2 DESIGN DEL PRODOTTO E DELL'EVENTO 9007 (LM-12) - GENOVA 6 cfu anno 1 DESIGN DEL PRODOTTO E DELL'EVENTO 9007 (LM-12) - GENOVA 6 cfu anno MANAGEMENT 8707 (LM-77) - GENOVA SCIENTIFIC DISCIPLINARY SECTOR SECS-P/08 LANGUAGE Italian TEACHING LOCATION GENOVA SEMESTER 2° Semester TEACHING MATERIALS AULAWEB OVERVIEW Course description Operations Management AIMS AND CONTENT LEARNING OUTCOMES Operations Management AIMS AND LEARNING OUTCOMES The course aims to provide its students with the knowledge and skills needed to understand the strategic role of Operations Management (OM) in value creation, highlighting the fundamental contribution to the acquisition of a durable competitive advantage on a global scale. The course will focus on the analysis and implementation of principles, methodologies and tools of operations management, applied to multiple business contexts, from high-tech industrial clusters to high-performance services, both in terms of radical and incremental innovation. TEACHING METHODS Lectures. Industry guest lectures and case histories. Project Work in team, also with relational simulation techniques. SYLLABUS/CONTENT Operations Management in the strategic decision-making process of firms, the supply chains and networks The Operations Manager's strategic role in creating the value of 21st century economic systems Operations and clusters management: global supply networks Process management and innovation creation Supply Chain Management Purchasing Management and Supplier Management Measurement of operations performance Project Management: Principles and Operational Tools RECOMMENDED READING/BIBLIOGRAPHY Main References N. Slack et al., Operations management, Pearson education, last edition. R.B. Chase et al., Operations Management, McGraw-Hill, last edition. See also information published on aulaweb. TEACHERS AND EXAM BOARD SILVIA BRUZZI Ricevimento: Monday h 11-13, DIEC room I-1030 Exam Board SILVIA BRUZZI (President) CLARA BENEVOLO GIORGIA PROFUMO RICCARDO SPINELLI LESSONS LESSONS START Sem: II Class schedule OPERATIONS MANAGEMENT EXAMS EXAM DESCRIPTION Written examination and work in team, even with simulation techniques. ASSESSMENT METHODS Written exam with open questions defined in order to assess the student's learning as well as his/her ability to independently make links between the different issues and to express a critical and up-to-date opinion. Autonomous elaboration and discussion with external experts (primarily managers) in team work, also with the support of relational simulation techniques, on specific issues related to operations management. Exam schedule Data appello Orario Luogo Degree type Note 16/01/2019 10:30 GENOVA Scritto 06/02/2019 10:30 GENOVA Scritto 04/06/2019 10:30 GENOVA Scritto 25/06/2019 10:30 GENOVA Scritto 09/07/2019 10:30 GENOVA Scritto 12/09/2019 10:30 GENOVA Scritto FURTHER INFORMATION Expected learning outcomes Students will acquire adequate knowledge and effective understanding skills of 1) the principles, methodologies and tools of operations management and purchasing/supplier management; 2) the strategic role of the operations manager in value-creating processes at company and system level; 3) the challenges that innovation offers to improve the efficiency and effectiveness of industrial production and services; 4) the great transformations that innovation is producing at an industrial level, changing the leverage of competition globally; 5) case of excellence in the field of operations management, also for employment purposes; Ability to apply knowledge and understanding Students will be able to: 1) Applying operating principles, tools and models to specific representative realities of the 21st century industrial reality (eg high-tech clusters, high-relational B2B and B2C services, etc.); 2) argue and discuss with experts the main opportunities and criticalities of operations management, applying them to different business and operational contexts; 3) addressing corporate decision making according to a project management and problem solving logic. Judging autonomy: Students will be able to use theoretical principles and apply the operational tools of the discipline in different firms and business contexts, developing their own critical skill needed to understand the main issues of the scientific and operational debate. Communicative Skills: Students will be able to use the specialized technical language of the discipline so that they can develop a constructive dialogue with the operations managers and the specialists of other business functions. Learning Skills: Students will be able to develop autonomous learning skills so that they can deepen the core of the discipline within their professional career. Prerequisites The course does not require pre-requisites. To better address the course, however, familiarity with some issues learned in BA courses are highly recommanded, i.e.: Supply chain and economic sectors Economies of scale, scope, experience Cost classifications Sources of competitive advantages Organizational structures Managerial approaches production- and market-driven Specificities of BtB and BtC markets Market research Corporate and competitive strategies Financial aspects: cash flow and working capital Media, variance and indicator