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OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT

CODE 83700
ACADEMIC YEAR 2021/2022
CREDITS 9 credits during the 3nd year of 9912 TOURISM SCIENCES:TERRITORY, CULTURE AND BUSINESS (L-15) IMPERIA
SCIENTIFIC DISCIPLINARY SECTOR MAT/09
LANGUAGE Italian
TEACHING LOCATION IMPERIA (TOURISM SCIENCES:TERRITORY, CULTURE AND BUSINESS)
SEMESTER 2° Semester
TEACHING MATERIALS AULAWEB

OVERVIEW

The course introduces students to critical analysis of decision-making problems in the tourism field and the use of methods of decision theory, operational research and revenue management.

 

AIMS AND CONTENT

LEARNING OUTCOMES

The course aims to provide the students with the most significant notions and tools of operational research applied to business and tourism systems, with particular reference to the solution of revenue management problems.

AIMS AND LEARNING OUTCOMES

The course aims at providing the main concepts and methods of decision theory, operational research for tourism management, and revenue management. 

At the end of the course students will  :

  • know the typical terminology of decision theory, operational research and revenue management;
  • be able to develop choice/optimization models to solve real problems related to the management of tourist services and pricing models
  • be able to use the spreadsheet and the solver of Excel 

PREREQUISITES

matrices and linear functions

TEACHING METHODS

Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). 

Some lessons will be dedicated to the presentation and discussion of case studies.

During the course homeworks will be assigned via AulaWeb.

 

Please note that,  if required by the health and epidemiological situation, lessons will be on line via the Teams platform. Updated information will be available on Aulaweb.

SYLLABUS/CONTENT

Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management.

Methods: decision theory, optimization models, graph theory, Gant diagram, revenue management

Spreadsheet Excel will be used for solving the analysed problems.

 

RECOMMENDED READING/BIBLIOGRAPHY

books will be listed on aulaweb at the beginning of the course.

TEACHERS AND EXAM BOARD

Exam Board

DANIELA AMBROSINO (President)

ANNA FRANCA SCIOMACHEN

ELENA TANFANI

PIERPAOLO UBERTI

LESSONS

LESSONS START

II semester - February 2022

EXAMS

EXAM DESCRIPTION

Written examination and presentation of case studies

 

Please not that the written test will be replaced by an oral one (via the Teams platform) if required by the health and epidemiological situation. Updated information will be available on Aulaweb.

ASSESSMENT METHODS

The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class.

The ability to apply knowledge (solving and communication skills) will be assessed through the presentation / discussion of the exercises or projects.

Exam schedule

Date Time Location Type Notes
19/01/2022 11:00 IMPERIA Scritto + Orale
02/02/2022 11:00 IMPERIA Scritto + Orale
16/02/2022 11:00 IMPERIA Scritto + Orale
10/05/2022 11:00 IMPERIA Scritto + Orale
24/05/2022 11:00 IMPERIA Scritto + Orale
07/06/2022 11:00 IMPERIA Scritto + Orale
22/09/2022 15:00 IMPERIA Scritto + Orale