LEARNING OUTCOMES

The course provides the fundamentals quantitative methods that the drive design and the management of logistic systems, both integrated and flexible, in order to integrate  physical and information flows for ensuring an higher level of product quality and customer service. This with the reduction of response time and costs, together with appropriate operational and management flexibility

TEACHING METHODS

Lectures, team works, individual exercises

SYLLABUS/CONTENT

1] Techniques and Methodologies: Definitions. Past and Current Situation of Logistics Major industrial classifications. Supply Chain Management. Integrated Supply Chain: sourcing, manufacturing, distribution, sales, after-sales, return logistics,  Logistics Networks. Logistics in the different phases of product life cycle Cost Analysis. Costs survey and analysis. Outsourcing. Performance Measurement. Customer service as strategic factor, service and logistics, performance measurement, KPI, performed service and perceived service. Sales support and marketing, quantitative evaluations, product range, pre transactional factors, transactional, post-transactional, performed service performance measurement, perceived performance measurement, structure and analysis of survey questionnaire. Service and strategy. Service and total cost. Excellence. Cost-service matrix, characteristics of logistics oriented company. Forecasts & Inventory Management, inventory management, definition, inventory cycle and safety stock. Scale Economies, reordering and reorganization. Safety stocks, definitions and evaluation. Reduction of safety stocks, pooling inventory, customer aggregation, aggregation products, commonality, replacement, postponement, inventory costs, analysis of expected costs of stock outs, cross ABC analysis.

2] Internal Logistics: Transport Systems, Handling. Forklifts. Conveyors. Automated guided vehicle- AGV. Storage Systems. Warehouses, indicators. Storage and warehouses: modes and types. Warehouse Design criteria. Automated information flow. Intensive Automated warehouses. Stackers for Warehouses.

3] Distribution: Activities Flows. Transportations as a key factor. Intermodal transportations. Evolved scenarios of freight and logistics.  Production Information Flow for Integrated Logistics. Planning and control.  Material requirements planning and Just In Time. Spare systems: models

RECOMMENDED READING/BIBLIOGRAPHY

• Web: http://st.itim.unige.it/cs
• Web: st.itim.unige.it/cs/logistics/program.htm
• Bruzzone A.G. (2002) "Logistica Industriale: Lucidi", DIP Technical Report, University of Genoa, Genova, Italy
• Ayers J.B. (2001) "Handbook of Supply Chain Management", CRC Press Boca Raton, USA
• Chopra, S., Meindl, P., (2001), "Supply chain management", Prentice Hall, Upper Saddle River, New Jersey
• Christopher, M., (1998), Logistics and Supply Chain management", Prentice and Hall, London
• Pareschi A., Persona A., Ferrari E., Regattieri A. (2002) "Logistica Integrata e Flessibile", Esculapio, Leonardo
• Shapiro J.F. (2001) "Modeling the Supply Chain", Buxbury, Pacific Grove, CA
• Stern C.W., Stalk G. (1998) "Perspective on Strategy", John Wiley & Sons, Hoboken, NJ
• Bruzzone A.G., Mosca R., Revetria R. (2001). "Gestione Integrata di Sistemi Produttivi Interagenti: Metodi Quantitativi Avanzati per la Quick Response", DIP Genova, Italy, ISBN: 88-900732-0-9
• Bronson R., Naadimuthu G. (1997) "Operations Research", McGraw Hill, NYC
• Gousty Yvon (1997) "Le Genie Industriel", Presse Universitaire Paris
• Hill David (1996) "Object-Oriented Simulation", Addison Wesley, Reading MA
• Monks J., (1996) "Operation Management", McGraw Hill, NYC
• Montgomery D.C. (2000) "Design and Analysis of Experiments", John Wiley & Sons, New York
• Spiegel M.R., Schiller L.J.(1999) " Statistics", McGraw Hill, NYC
• Ohno T., (1978) "Toyota Production System", Diamond, Tokio