LEARNING OUTCOMES

The course aims to provide the students with some tools of decision theory, operational research and revenue management to support decision makers operating in the tourism sector.  The proposed tools will be used to solve some real cases, thanks to spreadsheet Excel.

AIMS AND LEARNING OUTCOMES

The course aims at providing the main concepts and methods of decision theory, operational research for tourism management, and revenue management. 

At the end of the course students will  :

• know the typical terminology of decision theory, operational research and revenue management;
• be able to develop choice/optimization models to solve real problems related to the management of tourist services and pricing models
• be able to use the spreadsheet and the solver of Excel 

PREREQUISITES

matrices and linear functions

TEACHING METHODS

Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). 

Some lessons will be dedicated to the presentation and discussion of case studies.

During the course homeworks will be assigned via AulaWeb.

Please note that,  if required by the health and epidemiological situation, lessons will be on line via the Teams platform. Updated information will be available on Aulaweb.

SYLLABUS/CONTENT

Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management.

Methods: decision theory, optimization models, graph theory, Gant diagram, revenue management

Spreadsheet Excel will be used for solving the analysed problems.

RECOMMENDED READING/BIBLIOGRAPHY

books will be listed on aulaweb at the beginning of the course.