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OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT

CODE 83700
ACADEMIC YEAR 2022/2023
CREDITS
  • 9 cfu during the 3nd year of 9912 SCIENZE DEL TURISMO: IMPRESA, CULTURA E TERRITORIO(L-15) - IMPERIA
  • SCIENTIFIC DISCIPLINARY SECTOR MAT/09
    LANGUAGE Italian
    TEACHING LOCATION
  • IMPERIA
  • SEMESTER 2° Semester
    TEACHING MATERIALS AULAWEB

    OVERVIEW

    The course introduces students to critical analysis of decision-making problems in the tourism field and the use of methods of decision theory, operational research and revenue management.

     

    AIMS AND CONTENT

    LEARNING OUTCOMES

    The course aims to provide the students with some tools of decision theory, operational research and revenue management to support decision makers operating in the tourism sector.  The proposed tools will be used to solve some real cases, thanks to spreadsheet Excel.

     

    AIMS AND LEARNING OUTCOMES

    The course aims at providing the main concepts and methods of decision theory, operational research for tourism management, and revenue management. 

    At the end of the course students will  :

    • know the typical terminology of decision theory, operational research and revenue management;
    • be able to develop choice/optimization models to solve real problems related to the management of tourist services and pricing models
    • be able to use the spreadsheet and the solver of Excel 

    PREREQUISITES

    matrices and linear functions

    TEACHING METHODS

    Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). 

    Some lessons will be dedicated to the presentation and discussion of case studies.

    During the course homeworks will be assigned via AulaWeb.

     

    Please note that,  if required by the health and epidemiological situation, lessons will be on line via the Teams platform. Updated information will be available on Aulaweb.

    SYLLABUS/CONTENT

    Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management.

    Methods: decision theory, optimization models, graph theory, Gant diagram, revenue management

    Spreadsheet Excel will be used for solving the analysed problems.

     

    RECOMMENDED READING/BIBLIOGRAPHY

    books will be listed on aulaweb at the beginning of the course.

    TEACHERS AND EXAM BOARD

    Exam Board

    DANIELA AMBROSINO (President)

    CARMINE CERRONE

    ANNA FRANCA SCIOMACHEN

    ELENA TANFANI

    LESSONS

    LESSONS START

    II semester - February 2023

    EXAMS

    EXAM DESCRIPTION

    Written examination and presentation of case studies

     

    Please not that the written test will be replaced by an oral one (via the Teams platform) if required by the health and epidemiological situation. Updated information will be available on Aulaweb.

    ASSESSMENT METHODS

    The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class.

    The ability to apply knowledge (solving and communication skills) will be assessed through the presentation / discussion of the exercises or projects.

    Exam schedule

    Date Time Location Type Notes
    12/01/2023 11:00 IMPERIA Scritto + Orale
    26/01/2023 11:00 IMPERIA Scritto + Orale
    09/02/2023 11:00 IMPERIA Scritto + Orale
    18/05/2023 11:00 IMPERIA Scritto + Orale
    07/06/2023 11:00 IMPERIA Scritto + Orale
    28/06/2023 11:00 IMPERIA Scritto + Orale
    14/09/2023 11:00 IMPERIA Scritto + Orale

    FURTHER INFORMATION

    see the webpage dedicated to incoming-erasmus-students

    or contact

    ambrosin@economia.unige.it