CODE 83700 ACADEMIC YEAR 2022/2023 CREDITS 9 cfu anno 3 SCIENZE DEL TURISMO: IMPRESA, CULTURA E TERRITORIO 9912 (L-15) - IMPERIA SCIENTIFIC DISCIPLINARY SECTOR MAT/09 LANGUAGE Italian TEACHING LOCATION IMPERIA SEMESTER 2° Semester TEACHING MATERIALS AULAWEB OVERVIEW The course introduces students to critical analysis of decision-making problems in the tourism field and the use of methods of decision theory, operational research and revenue management. AIMS AND CONTENT LEARNING OUTCOMES The course aims to provide the students with some tools of decision theory, operational research and revenue management to support decision makers operating in the tourism sector. The proposed tools will be used to solve some real cases, thanks to spreadsheet Excel. AIMS AND LEARNING OUTCOMES The course aims at providing the main concepts and methods of decision theory, operational research for tourism management, and revenue management. At the end of the course students will : know the typical terminology of decision theory, operational research and revenue management; be able to develop choice/optimization models to solve real problems related to the management of tourist services and pricing models be able to use the spreadsheet and the solver of Excel PREREQUISITES matrices and linear functions TEACHING METHODS Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). Some lessons will be dedicated to the presentation and discussion of case studies. During the course homeworks will be assigned via AulaWeb. Please note that, if required by the health and epidemiological situation, lessons will be on line via the Teams platform. Updated information will be available on Aulaweb. SYLLABUS/CONTENT Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management. Methods: decision theory, optimization models, graph theory, Gant diagram, revenue management Spreadsheet Excel will be used for solving the analysed problems. RECOMMENDED READING/BIBLIOGRAPHY books will be listed on aulaweb at the beginning of the course. TEACHERS AND EXAM BOARD DANIELA AMBROSINO Ricevimento: Please, write an email to have an appointment (ambrosin@economia.unige.it) Exam Board DANIELA AMBROSINO (President) CARMINE CERRONE ANNA FRANCA SCIOMACHEN ELENA TANFANI LESSONS LESSONS START II semester - February 2023 Class schedule OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT EXAMS EXAM DESCRIPTION Written examination and presentation of case studies Please not that the written test will be replaced by an oral one (via the Teams platform) if required by the health and epidemiological situation. Updated information will be available on Aulaweb. ASSESSMENT METHODS The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class. The ability to apply knowledge (solving and communication skills) will be assessed through the presentation / discussion of the exercises or projects. Exam schedule Data appello Orario Luogo Degree type Note 12/01/2023 11:00 IMPERIA Scritto + Orale 26/01/2023 11:00 IMPERIA Scritto + Orale 09/02/2023 11:00 IMPERIA Scritto + Orale 18/05/2023 11:00 IMPERIA Scritto + Orale 07/06/2023 11:00 IMPERIA Scritto + Orale 30/06/2023 11:00 IMPERIA Scritto + Orale 12/09/2023 16:00 IMPERIA Scritto + Orale FURTHER INFORMATION see the webpage dedicated to incoming-erasmus-students or contact ambrosin@economia.unige.it