LEARNING OUTCOMES

The goals of rehabilitation are “to gain health" and  to see the person with disability and limitation of participation no longer as "ill", but as a "person with rights". Therefore, the task of rehabilitation is to define the "person", then to accomplish all the health interventions needed to reach the person, in the light of the actual empowerment, the conditions of the highest possible level of participation in relation to his / her own will and context. Through the Clinical Governance and its tools, the health and non-sanitary components of the rehabilitation work are synergistic.

AIMS AND LEARNING OUTCOMES

The course aims to provide students the ability to understand and solve issues related to:

1) QUALITY

• Know the evolution of the concept of Quality.
• Know what is a quality-oriented organization: the Quality System. Identify tools to reach Quality. Understand the concepts of effectiveness, efficiency, accessibility, appropriateness, competence, user satisfaction.

2) CLINICAL GOVERNANCE

• Know the difference between the concept of Governo Clinico and Clinical Governance
• Interpret the Clinical Governance as a Manager / Clinical Integration System.
• Identify the role of Rehabilitation healthcare staff in the pursuit of Clinical Governance.
• Know the tools of the Clinical Government.

3) RISK MANAGEMENT

• Understand the importance of learning from Adverse Events.
• Know the Root Causes Analisys and the Incident Reporting System
• Understand the Importance of implementing corrective actions and of assessing the effectiveness of Good Practice

TEACHING METHODS

Lectures (8 hours).

Lectures are performed in all the teaching location by owners teachers and are explained with slides. The Students/Teachers percentage report allows a direct comparison and an use of collaborative methodology, discussion about rehabilitation and working groups.

SYLLABUS/CONTENT

1) QUALITY

• Definitions. Quality-oriented organization: the Quality System.
• Efficiency, accessibility, appropriateness, competence, satisfaction.

2) CLINICAL GOVERNANCE

• Clinical Governance: Manager / Clinical Integration System.
• Role of Rehabilitation healthcare staff. Clinical Governance Tools.

3) RISK MANAGEMENT

• Learn from Adverse Events.
• Root Causes Analysis. Incident Reporting.
• Implementation of corrective actions.
• Evaluating effectiveness on Good Practices.

RECOMMENDED READING/BIBLIOGRAPHY

The slides used during lectures and other educational materials (such as in-depth tutorial, E-book) will be provided by teachers; they may also indicate books, articles and scientific journals.

The notes taken during the lectures and material provided by teachers are sufficient for the exam.

It is suggested as text / support articles: http://www.salute.gov.it/portale/temi/p2_5.jsp?lingua=italiano&area=veterinari&menu=qualita