AIMS AND LEARNING OUTCOMES

The Course offers a key to understanding the main dimensions of interpersonal relationship, with particular attention to the professional contexts.

The Course provides knowledge and skills in reading the relational and communicative processes, with particular reference to the interactions proper to the professional field (relations with users and colleagues).

At the end of the course, students must be able to:

• Identify the main dynamics of functioning of interpersonal and group relationships within service organisations;
• Understanding the effects of personal attitudes and behaviors on interpersonal and group relationships;
• Apply the knowledge acquired on interpersonal and group dynamics within their own professional contexts.

TEACHING METHODS

The training path is divided into a theoretical part and in active exercise spaces among the participants

Students with SLD, disability or other special educational needs certification are strongly encouraged to contact the teachers at the beginning of the course to agree on teaching methods which, according to the teaching objectives, will take into account disabilities with individual teaching methods and compensatory instruments

SYLLABUS/CONTENT

The following topics will be covered within the course:
• the social interaction;
• the development of interpersonal behavior;
• the relational perspectives within the professional context;
• communication skills in the professional context;
• group work in a professional context;

​• leadership (models and functions)

• service organisations.

RECOMMENDED READING/BIBLIOGRAPHY

Recommended texts:

• Argyle, M. (1974), La comunicazione non verbale, tr.it. Laterza, Bari.
• Bertani B., Manetti M. (a cura di) (2007), Psicologia dei gruppi, Franco Angeli, Milano.
• Birkenbihl, V. (1998), Segnali del corpo, Franco Angeli, Milano.
• Brown, R. (1988) Group processes. Dynamics within and between groups, Blackwell publishers (tr. it. Psicologia sociale dei gruppi, Il Mulino, Bologna, 2005).
• Carkhuff, R. (1987) The art of helping, Human Resource Development Press (tr.it. L’arte di aiutare, Erickson, Trento, 1987).
• Ekman, P. (1989), I volti della menzogna, tr.it. Giunti-Barbera, Firenze.
• Giannelli, M.T. (2006), Comunicare in modo etico, Raffaello Cortina Editore, Milano.
• Kaneklin, C. (2010) Il gruppo in teoria e in pratica, Raffaello Cortina Editore, Milano.
• Kaneklin, C. (1997), Le dinamiche di gruppo, in G. Costa, R. Nacamulli (a cura di), Manuale di organizzazione aziendale, UTET 
• Leone G., Mazzara B.M., Sarrica M. (2013), La psicologia sociale. Processi mentali, comunicazione e cultura, Editori Laterza, Bari.
• Morris, D. (1977), L'uomo e i suoi gesti, tr.it. Mondadori, Milano
• Moja E., Vegni E. (2000) La visita medica centrata sul paziente, Cortina, Milano.
• Mucchielli, R. (1983) L’entretien de face à face dans la relation d’aide, Les Editions ESF (tr. it. Apprendere il counseling, Erickson Trento, 1987).
• Normann, R. (1992) La gestione strategica dei servizi, ETAS
• Quaglino G.P., Casagrande S., Castellano A. (1992) Gruppo di lavoro, lavoro di gruppo, Cortina, Milano.
• Watzlawick P., Beavin J.H., Jackson D.D. (1967) Pragmatic of human communication, Norton & Co., New York (tr.it. Pragmatica della comunicazione umana, Astrolabio, Roma, 1971).
• Yukl, G. (2006). Leadership in organizations, 6th Edition. Upper Saddle River, NJ: Pearson
• Zani B., Selleri P., David D. (1994) La comunicazione, NIS, Roma.

Other texts may be indicated by the teacher during the course or proposed by the students to the teacher.