LEARNING OUTCOMES

The teaching aims to provide students with the skills to understand the issues related to the digital transition of PA and the computerized delivery of services to citizens.

AIMS AND LEARNING OUTCOMES

The course aims to provide students with the ability to understand the problems associated with the digital transition of the Public Administration entities and the computerized provision of services to citizens

PREREQUISITES

Motivation for self-analysis in order to improve one's personal skills in complex contexts.

TEACHING METHODS

Classroom lessons and where possible via MS TEAMS

SYLLABUS/CONTENT

- Digital services. Definitions, types, structures, categorizations, examples. Citizen services and business services.

- Functional problem solving as a paradigm for the development of digital services.

- The design of digital services for citizens, businesses and associations.

- Projects and processes. Project phases, constraints, resources.

- Organizational and technological components in the design and management of digital services.

- Management systems for the design of digital services. The approach to continuous improvement.

- Project management for the implementation of digital services, collaborative work components, project team management, information management.

- Design and management of digital services. The ability to achieve goals even in critical situations. Decision-making autonomy and continuous learning.

- The time and space components in the design and management of digital services.

- Analysis of the needs of users of digital services. The components of flexibility, adaptability and precision in detail.

- Relationship with users in the provision of digital services. Communication skills and the negotiation and conflict management components.

- Digital data of legal entities and individuals. The discipline of the protection of personal data (privacy).

RECOMMENDED READING/BIBLIOGRAPHY

The teaching material will be provided during the course