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DIGITAL SERVICES

CODE 105032
ACADEMIC YEAR 2022/2023
CREDITS
  • 4 cfu during the 2nd year of 8772 AMMINISTRAZIONE E POLITICHE PUBBLICHE (LM-63) - GENOVA
  • 8 cfu during the 2nd year of 8772 AMMINISTRAZIONE E POLITICHE PUBBLICHE (LM-63) - GENOVA
  • SCIENTIFIC DISCIPLINARY SECTOR ING-INF/05
    TEACHING LOCATION
  • GENOVA
  • SEMESTER 2° Semester

    OVERVIEW

    The course focuses on the professional skills and technologies necessary to design and manage digital services aimed at citizens, businesses and associations.

    AIMS AND CONTENT

    LEARNING OUTCOMES

    The teaching aims to provide students with the skills to understand the issues related to the digital transition of PA and the computerized delivery of services to citizens.

    AIMS AND LEARNING OUTCOMES

    The course aims to provide students with the ability to understand the problems associated with the digital transition of the Public Administration entities and the computerized provision of services to citizens

    PREREQUISITES

    Motivation for self-analysis in order to improve one's personal skills in complex contexts.

    TEACHING METHODS

    Classroom lessons and where possible via MS TEAMS

    SYLLABUS/CONTENT

    - Digital services. Definitions, types, structures, categorizations, examples. Citizen services and business services.

    - Functional problem solving as a paradigm for the development of digital services.

    - The design of digital services for citizens, businesses and associations.

    - Projects and processes. Project phases, constraints, resources.

    - Organizational and technological components in the design and management of digital services.

    - Management systems for the design of digital services. The approach to continuous improvement.

    - Project management for the implementation of digital services, collaborative work components, project team management, information management.

    - Design and management of digital services. The ability to achieve goals even in critical situations. Decision-making autonomy and continuous learning.

    - The time and space components in the design and management of digital services.

    - Analysis of the needs of users of digital services. The components of flexibility, adaptability and precision in detail.

    - Relationship with users in the provision of digital services. Communication skills and the negotiation and conflict management components.

    - Digital data of legal entities and individuals. The discipline of the protection of personal data (privacy).

     

    RECOMMENDED READING/BIBLIOGRAPHY

    The teaching material will be provided during the course

    LESSONS

    LESSONS START

    2nd semester

    Class schedule

    All class schedules are posted on the EasyAcademy portal.

    EXAMS

    EXAM DESCRIPTION

    Oral

    ASSESSMENT METHODS

    The questions asked during the exam will ensure the understanding of the topics covered and the ability to apply the knowledge acquired in practical situations.

     

    Exam schedule

    Date Time Location Type Notes
    05/06/2023 11:00 GENOVA Orale Prof.Armando
    05/06/2023 11:00 GENOVA Orale Prof. Merlo
    23/06/2023 11:00 GENOVA Orale Prof.Armando
    23/06/2023 11:00 GENOVA Orale Prof. Merlo
    10/07/2023 11:00 GENOVA Orale Prof.Armando
    10/07/2023 11:00 GENOVA Orale Prof. Merlo
    13/09/2023 11:00 GENOVA Orale Prof.Armando
    13/09/2023 11:00 GENOVA Orale Prof. Merlo

    FURTHER INFORMATION

    The course contains classroom exercises in order to put theoretical aspects into practice. Where possible, presence is therefore suggested.

     

     

    OFFICE HOURS FOR STUDENTS

    By appointment using all available channels. Here are the references to contact the teacher directly and plan meetings both face-to-face and online.

    carlo.brozzo@fastwebnet.it

    https://www.linkedin.com/in/carlobrozzo/