The course introduces students to critical analysis of decision-making problems in the tourism field and the use of methods of decision theory, operational research and revenue management.
The course aims to provide the students with some tools of decision theory, operational research and revenue management to support decision makers operating in the tourism sector. The proposed tools will be used to solve some real cases, thanks to spreadsheet Excel.
The course aims at providing the main concepts and methods of decision theory, operational research for tourism management, and revenue management and to develop the ability to concentrate and reflect criticism of a task, manage the complexity, and develop autonomy in decisions.
At the end of the course students will :
have the ability to concentrate and critically reflect on a problem;
have developed autonomy in decisions and will be able to manage complexity;
matrices and linear functions
Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel).
Some lessons will be dedicated to the presentation and discussion of case studies.
During the course homeworks will be assigned via AulaWeb.
Thanks to participation in working groups it is possible to obtain the following Open Badge: Personal competence - advanced level
Students who have valid certification of physical or learning disabilities and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with Professor Serena Scotto (scotto@economia.unige.it), the Department’s disability liaison.
Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management.
Methods: decision theory, optimization models, graph theory, Gantt diagram, revenue management
Spreadsheet Excel will be used for solving the analysed problems.
books will be listed on aulaweb at the beginning of the course.
Ricevimento: Please, write an email to have an appointment (ambrosin@economia.unige.it)
DANIELA AMBROSINO (President)
CARMINE CERRONE
ANNA FRANCA SCIOMACHEN
ELENA TANFANI (President Substitute)
II semester - February 2025
OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT
Written examination and presentation of case studies
The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class.
The ability to apply knowledge (solving, communication and personal skills) will be assessed through the presentation / discussion of the exercises or projects.
see the webpage dedicated to incoming-erasmus-students
or contact
ambrosin@economia.unige.it
