OVERVIEW

The course introduces students to critical analysis of decision-making problems in the tourism field and the use of methods of decision theory, operational research and revenue management.

AIMS AND CONTENT

LEARNING OUTCOMES

The course aims to provide the students with some tools of decision theory, operational research and revenue management to support decision makers operating in the tourism sector.  The proposed tools will be used to solve some real cases, thanks to spreadsheet Excel.

AIMS AND LEARNING OUTCOMES

The course aims at providing the main concepts and methods of decision theory, operational research for tourism management, and revenue management and to develop the ability to concentrate and reflect criticism of a task, manage the complexity, and develop  autonomy in decisions.

At the end of the course students will  :

• know the typical terminology of decision theory, operational research and revenue management;

• have the ability to concentrate and critically reflect on a problem;

• have developed autonomy in decisions and will be able to manage complexity;

• be able to develop choice/optimization models to solve real problems related to the management of tourist services and pricing models;
• be able to use the spreadsheet and the solver of Excel 

PREREQUISITES

matrices and linear functions

TEACHING METHODS

Traditional lectures in Italian are integrated with individual/group works and lessons involving the use of PCs (spreadsheet Excel). 

Some lessons will be dedicated to the presentation and discussion of case studies.

During the course homeworks will be assigned via AulaWeb.

Thanks to participation in working groups it is possible to obtain the following Open Badge: Personal competence - advanced level

Students who have valid certification of physical or learning disabilities  and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with Professor Serena Scotto (scotto@economia.unige.it), the Department’s disability liaison.

SYLLABUS/CONTENT

Analysis of some problems of tourist management: assignment, scheduling, transportation problems; human resource management, forecasting, pricing and revenue management.

Methods: decision theory, optimization models, graph theory, Gantt diagram, revenue management

Spreadsheet Excel will be used for solving the analysed problems.

RECOMMENDED READING/BIBLIOGRAPHY

books will be listed on aulaweb at the beginning of the course.

TEACHERS AND EXAM BOARD

Exam Board

DANIELA AMBROSINO (President)

CARMINE CERRONE

ANNA FRANCA SCIOMACHEN

ELENA TANFANI

LESSONS

LESSONS START

II semester - February 2025

Class schedule

OPERATIONAL RESEARCH FOR TOURISM AND REVENUE MANAGEMENT

EXAMS

EXAM DESCRIPTION

Written examination and presentation of case studies

ASSESSMENT METHODS

The written test is aimed at assessing the degree of knowledge and understanding of the topics covered in class.

The ability to apply knowledge (solving, communication  and personal skills) will be assessed through the presentation / discussion of the exercises or projects.

Exam schedule

FURTHER INFORMATION

see the webpage dedicated to incoming-erasmus-students

or contact

ambrosin@economia.unige.it