AIMS AND CONTENT

LEARNING OUTCOMES

The choice of a destination is strongly influenced by experiences and personality characteristics of those who are about to embark on a journey and, in part, conditioned by the economic availability. The course aims to analyze the main types of personality, converting them according to the possible tourist interests in order to better define the target audience to address a specific tourist offer. This will allow from one hand to direct the offer to the more receptive public to the other to draw the supply and the services of a location, so as to meet the expectations of tourists chosen as target.

AIMS AND LEARNING OUTCOMES

At the end of the course the student will be able:
- to know the main personality's characteristics of individuals
- to link personality traits, needs and expectations together
- identify the different types of tourists
- design appropriate tourist offers for different types of tourists

TEACHING METHODS

Frequency of at least 65% of lessons. [in case it is not possible, for health reasons, to take the lessons in presence, they will be delivered remotely in streaming mode].

Use of slides and materials available on the AulaWeb site. Use of tools such as Wooclap and/or H5P for classroom exercises

Attendance of at least 65% of the lectures. [in the event that it is not possible, for health reasons, to conduct the lessons in person, they will be delivered remotely in streaming mode]

 Use of slides and materials available on the AulaWeb site. Use of tools such as Wooclap and/or H5P for in-class exercises

For students with disabilities or specific learning disabilities (DSA). 
Students with disabilities or with DSA are reminded that in order to request adjustments for examinations they must first enter their certification on the University website at servizionline.unige.it in the "Students" section. The documentation will be checked by the University's Services for the Inclusion of Students with Disabilities and DSA Sector (https://rubrica.unige.it/strutture/struttura/100111). 
Subsequently, well in advance (at least 10 days) of the exam date, an e-mail must be sent to the teacher with whom the exam is to be taken, with a copy to both the School's Inclusion Services for students with disabilities and with DSA (laura.traverso@unige.it) and the Sector indicated above using one of the following addresses (disabili@unige.it; dsa@unige.it). The e-mail must specify 
- the name of the teaching course 
- the date of the call 
- the student's surname, first name and roll number 
- the compensatory and dispensatory measures considered functional and required. 

The contact person (Prof. Laura Traverso) will confirm to the teacher that the applicant is entitled to request adaptations in the examination and that these adaptations must be agreed upon with the teacher. The lecturer will respond by stating whether the requested adaptations can be used.  
Requests must be sent at least 10 days before the date of the exam in order to allow the lecturer to assess their content. In particular, if concept maps are to be used for the exam (which must be much more concise than the maps used for study), if the submission does not respect the timeframe there will not be the technical time necessary to make any changes, which may be requested by the lecturer. 
For further information on requesting services and adaptations please consult the document: Guidelines for requesting services, compensatory and/or dispensatory measures and specific aids 

SYLLABUS/CONTENT

The course aims to provide basic knowledge about personality theories and their relationships with needs and expectations. Starting from these basic notions we will try to define different types of tourists and to identify the most likely needs and desires in the field of tourism on the basis of which to define possible target populations and design the tourist offer. This psychological approach aims to contribute to the design of the sustainable tourism offer by encouraging the meeting between the needs/possibilities of the territory and the needs/expectations of specific groups of tourists.

RECOMMENDED READING/BIBLIOGRAPHY

1. Amoretti G., Varani N. Psicologia e geografia del turismo. Dai motivi del turista all’elaborazione dell’offerta, Libreriauniversitaria.it Edizioni, Padova, 2016 [part I and part III] [an English translation is available and can be requested to the teacher].

2. Calver C.S., Scheier M.F. Perspectives on Personality, 8th edition, Pearson, Boston, MA, 2017. [only chapters1, 4, 5, 6 e 7].

Complementary texts

Other readings may be indicated during the course

TEACHERS AND EXAM BOARD

Exam Board

GUIDO FRANCO AMORETTI (President)

DAVID GIOFRE'

DONATELLA PANATTO (President Substitute)

GIULIA CAPPAGLI (Substitute)

LESSONS

LESSONS START

Lessons will be held in the second half of the year and will begin on Wednesday 19 February 2025.
N.B.: In order to be informed about possible changes in the reception time, to have access to the course materials and to register for the verification reserved for the attendants, it is necessary to register for the course in question on the Aula Web portal.

Class schedule

TOURIST PSYCHOLOGY

EXAMS

EXAM DESCRIPTION

2 written tests, a multiple-choice test and a simulated interview with potential clients, both conducted in the AulaWeb environment.

Attendance of at least 65% of the lectures. [in the event that it is not possible, for health reasons, to conduct the lessons in person, they will be delivered remotely in streaming mode]

 Use of slides and materials available on the AulaWeb site. Use of tools such as Wooclap and/or H5P for in-class exercises

For students with disabilities or specific learning disabilities (DSA). 
Students with disabilities or with DSA are reminded that in order to request adjustments for examinations they must first enter their certification on the University website at servizionline.unige.it in the "Students" section. The documentation will be checked by the University's Services for the Inclusion of Students with Disabilities and DSA Sector (https://rubrica.unige.it/strutture/struttura/100111). 
Subsequently, well in advance (at least 10 days) of the exam date, an e-mail must be sent to the teacher with whom the exam is to be taken, with a copy to both the School's Inclusion Services for students with disabilities and with DSA (laura.traverso@unige.it) and the Sector indicated above using one of the following addresses (disabili@unige.it; dsa@unige.it). The e-mail must specify 
- the name of the teaching course 
- the date of the call 
- the student's surname, first name and roll number 
- the compensatory and dispensatory measures considered functional and required. 

The contact person (Prof. Laura Traverso) will confirm to the teacher that the applicant is entitled to request adaptations in the examination and that these adaptations must be agreed upon with the teacher. The lecturer will respond by stating whether the requested adaptations can be used.  
Requests must be sent at least 10 days before the date of the exam in order to allow the lecturer to assess their content. In particular, if concept maps are to be used for the exam (which must be much more concise than the maps used for study), if the submission does not respect the timeframe there will not be the technical time necessary to make any changes, which may be requested by the lecturer. 
For further information on requesting services and adaptations please consult the document: Guidelines for requesting services, compensatory and/or dispensatory measures and specific aids 

ASSESSMENT METHODS

Written test (multiple-choice test on the computer in AulaWeb environment) at the end of the course which focuses on texts 1 and 2 and on what was said in class and not covered by the texts. Those who pass the test can take a decision test based on the simulation of an interview with potential clients of a tourist agency. The average of the marks obtained in the two written tests represents the final grade. The "reduced" programme is valid only for end-of-course tests and summer appeals. As of the September appeal, the distinction between frequent and non-attendants is no longer valid.

It is allowed to take the exam up to 5 times more than the end of the course check. Failure to pass the exam on the fourth and fifth attempts will result in the registration of the negative result and, consequently, the impossibility of taking the exam in the academic year 2024-25. The student who runs into this eventuality will be able to take the exam again in the academic year 2025-26.

There will be no jump on appeal.

Exam schedule

FURTHER INFORMATION

Additional information for non-attending students

Teaching modes: Individual learning; teaching materials on AulaWeb

Study texts

1. Amoretti G., Varani N. Psicologia e geografia del turismo. Dai motivi del turista all'elaborazione dell'offerta, Libreriauniversitaria.it Edizioni, Padua, 2016 [part I and part III] [an English translation is available and can be requested to the teacher].

2. Calver C.S., Scheier M.F. Perspectives on Personality, 8th edition, Pearson, Boston, MA, 2017.

Methods of assessment: written test (multiple-choice test on the computer in AulaWeb environment) at the end of the course which focuses on texts 1 and 2. Those who pass the test can take a decision test based on the simulation of an interview with potential clients of a tourist agency. The average of the marks obtained in the two written tests represents the final grade. 

Repetition of the examination

You are allowed to take the exam up to five times. Failure to pass the exam on the fourth and fifth attempts will result in the registration of a negative result and, consequently, the inability to take the exam in the academic year 2024-25. The student who runs into this eventuality will be able to take the exam again in the academic year 2025-26.

There will be no jump of appeal