The course provides knowledge of the methodologies and tools that organizations can use so that their members are able to effectively manage the complexity of cognitive and social processes that regulate the formation of impressions and promote adequate decisions in the organizational context.
This subject aims to provide knowledge on the soft and meta-level skills required of professionals by the complex organizational contexts that characterize the world of work.
1. Knowledge and understanding: acquisition of training on the non-technical skills needed in the workplace.
2. Ability to apply knowledge and understanding: correct management of professional relationships.
3. Autonomy of judgment: knowing how to detect problems and correct management of communication.
4. Communication skills: knowing how to express the logical concatenation in the decision-making process and adequate argumentation relating to the correct management of professional relationships.
5. Learning ability: degree of participation in the teaching, monitoring and final evaluation activities envisaged by the course.
Basic notions of corporate structure and interpersonal communication, applied to the topics of the course.
• Lectures, with discussion
• Guided study of the textbook
• Guided exercises
The course covers: the bases of social perception that contribute to the formation of impressions, the formulation of judgment resulting from the causal attribution process, the roots of prejudice, the implications and possibilities of its reduction (heuristics and errors of human reasoning), in order to improve the outcome in terms of adverse events.
Flin, R., & O'Connor, P. (2017). Safety at the sharp end: a guide to non-technical skills. CRC Press.
Ricevimento: Online, to be agreed with the teacher: federico.ricci@edu.unige.it
FEDERICO RICCI (President)
DANIELE CAVIGLIA (President Substitute)
ANDREA SBARBARO (President Substitute)
02/10/2024
Written test
Written report
