CODE 56077 ACADEMIC YEAR 2016/2017 CREDITS 8 cfu anno 2 PSICOLOGIA 8753 (LM-51) - SCIENTIFIC DISCIPLINARY SECTOR M-PSI/06 LANGUAGE Italiano TEACHING LOCATION SEMESTER 1° Semester TEACHING MATERIALS AULAWEB OVERVIEW The course introduces to the complexity of intervention in organizations and specifically to service organizations AIMS AND CONTENT LEARNING OUTCOMES To deepen the conceptual frameworks and methodological issues on intervention processes in product and service organizations. To promote skills to sustain individual, micro-social and macro-social change in organizational contexts. To develop competencies about the demand analysis in organizational interventions. TEACHING METHODS The training setting provides lectures, learning by experience and group work. SYLLABUS/CONTENT Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational intervention and consultation; The process consultation; The demand analysis in organizational interventions. RECOMMENDED READING/BIBLIOGRAPHY C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (second part). R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003. E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001. Bibliography for foreign students will be defined during the course. TEACHERS AND EXAM BOARD ANDREINA BRUNO Ricevimento: On Tuesday, hr 14,30- 15,30, DISFOR, floor IV, room A5, Corso Andrea Podestà 2 Exam Board ANDREINA BRUNO (President) GUIDO FRANCO AMORETTI GIUSEPPINA DELL'AVERSANA LESSONS LESSONS START October 4th 2016 Class schedule PSYCHOLOGY OF THE ORGANIZATIONAL INTERVENTION EXAMS EXAM DESCRIPTION A written text and an oral exam ASSESSMENT METHODS Content, process and product evaluation Exam schedule Data appello Orario Luogo Degree type Note 23/05/2017 09:00 GENOVA Scritto + Orale 06/06/2017 09:00 GENOVA Scritto + Orale 20/06/2017 09:00 GENOVA Scritto + Orale 04/07/2017 09:00 GENOVA Scritto + Orale 05/09/2017 09:00 GENOVA Scritto + Orale 19/09/2017 09:00 GENOVA Scritto + Orale