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CODE 56077
ACADEMIC YEAR 2016/2017
CREDITS
SCIENTIFIC DISCIPLINARY SECTOR M-PSI/06
LANGUAGE Italiano
TEACHING LOCATION
SEMESTER 1° Semester
TEACHING MATERIALS AULAWEB

OVERVIEW

The course introduces to the complexity of intervention in organizations and specifically to service organizations

AIMS AND CONTENT

LEARNING OUTCOMES

To deepen the conceptual frameworks and methodological issues on intervention processes in product and service organizations.

To promote skills to sustain individual, micro-social and macro-social change in organizational contexts.

To develop competencies about the demand analysis in organizational interventions.

                         

TEACHING METHODS

The training setting provides lectures, learning by experience and group work.

SYLLABUS/CONTENT

Different epistemological concepts of organization;

The multiple dimensions of an organizational analysis;

Models of organizational intervention and consultation;

The process consultation;

The demand analysis in organizational interventions.

RECOMMENDED READING/BIBLIOGRAPHY

C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (second part).

R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.

E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001.

Bibliography for foreign students will be defined during the course.

TEACHERS AND EXAM BOARD

Exam Board

ANDREINA BRUNO (President)

GUIDO FRANCO AMORETTI

GIUSEPPINA DELL'AVERSANA

LESSONS

LESSONS START

October 4th 2016

EXAMS

EXAM DESCRIPTION

A written text and an oral exam

ASSESSMENT METHODS

Content, process and product evaluation

Exam schedule

Data appello Orario Luogo Degree type Note
23/05/2017 09:00 GENOVA Scritto + Orale
06/06/2017 09:00 GENOVA Scritto + Orale
20/06/2017 09:00 GENOVA Scritto + Orale
04/07/2017 09:00 GENOVA Scritto + Orale
05/09/2017 09:00 GENOVA Scritto + Orale
19/09/2017 09:00 GENOVA Scritto + Orale