The course introduces to the complexity of intervention in organizations and specifically to service organizations
To deepen the conceptual frameworks and methodological issues on intervention processes in product and service organizations.
To promote skills to sustain individual, micro-social and macro-social change in organizational contexts.
To develop competencies about the demand analysis in organizational interventions.
The training setting provides lectures, learning by experience and group work.
Different epistemological concepts of organization;
The multiple dimensions of an organizational analysis;
Models of organizational intervention and consultation;
The process consultation;
The demand analysis in organizational interventions.
C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (second part).
R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.
E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001.
Bibliography for foreign students will be defined during the course.
Ricevimento: On Tuesday, hr 14,30- 15,30, DISFOR, floor IV, room A5, Corso Andrea Podestà 2
ANDREINA BRUNO (President)
GUIDO FRANCO AMORETTI
GIUSEPPINA DELL'AVERSANA
October 4th 2016
PSYCHOLOGY OF THE ORGANIZATIONAL INTERVENTION
A written text and an oral exam
Content, process and product evaluation
