OVERVIEW

The course introduces to the complexity of intervention in organizations and specifically to service organizations

AIMS AND CONTENT

LEARNING OUTCOMES

To deepen the conceptual frameworks and methodological issues on intervention processes in product and service organizations.

To promote skills to sustain individual, micro-social and macro-social change in organizational contexts.

To develop competencies about the demand analysis in organizational interventions.

TEACHING METHODS

The training setting provides lectures, learning by experience and group work.

SYLLABUS/CONTENT

Different epistemological concepts of organization;

The multiple dimensions of an organizational analysis;

Models of organizational intervention and consultation;

The process consultation;

The demand analysis in organizational interventions.

RECOMMENDED READING/BIBLIOGRAPHY

C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (second part).

R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.

E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001.

Bibliography for foreign students will be defined during the course.

TEACHERS AND EXAM BOARD

Exam Board

ANDREINA BRUNO (President)

GUIDO FRANCO AMORETTI

GIUSEPPINA DELL'AVERSANA

LESSONS

LESSONS START

September 26th 2017

Class schedule

PSYCHOLOGY OF THE ORGANIZATIONAL INTERVENTION

EXAMS

EXAM DESCRIPTION

A written text and an oral exam

ASSESSMENT METHODS

Content, process and product evaluation

Exam schedule