The course introduces to the complexity of intervention in organizations and specifically to service organizations
The course introduces to the complexity of intervention in organizations and specifically to service organizations: Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational consultation; The process consultation. The training setting provides lectures, learning by experience and group work.
The training setting provides lectures, learning by experience and group work.
Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational consultation; The process consultation.
R. Norman, La gestione strategica dei servizi, ed. Etas Libri, Milano, 1985. F. Olivetti Manoukian, Oltre la crisi, Cambiamenti possibili nei servizi sociosanitari, Guerini e associati, 2015.
Bibliography for foreign students will be defined during the course
LUIGINA MARIANI (President)
NADIA RANIA
I semestre dal 17 settembre al 7 dicembre 2018II semestre dal 25 febbraio al 17 maggio 2019
PSYCOLOGY OF ORGANISATIONS
A written text and an oral exam
Content, process and product evaluation
