OVERVIEW

Processes define the life of all organizations. It is therefore essential to know the concepts, methods and technologies that allow us to design and manage them effectively and efficiently.  In this framework, the course is designed to provide students with an understanding of the tools for the analysis and redesign of processes and their applications.

AIMS AND CONTENT

LEARNING OUTCOMES

The aim of this course is to provide the basic concepts on business process management, with emphasis on analysis and redesign methodologies

AIMS AND LEARNING OUTCOMES

Attendance and active participation in lessons, together with individual study, will allow students to:

Acquire the basic concepts of business process management.

Acquire knowledge of process analysis and redesign methodologies

Understand what it means to redesign business processes digitally  

Understand what it means to redesign business processes with a view to sustainability

Know real cases of business management by processes

Focus on problems related to the hard (organization chart, work positions, coordination systems) and soft (organizational culture, personnel skills, management styles, etc.) components of organizations in the management of business processes

TEACHING METHODS

Lectures, exercises, paper discussion. 

SYLLABUS/CONTENT

Definitions (classifications, interdependencies, origin of the concept)

BPM and Process Lifecycle

Process analysis and redesign: analysis as is

Process mapping, main mapping techniques 

Useful tools for collecting information: which ones to use

Case Studies 

Soft components of the organization (organizational culture, staff skills, management styles, etc.)

BPM and digital transformation 

BPM and sustainable development

Bizagi software, an open source program for business process modeling

RECOMMENDED READING/BIBLIOGRAPHY

Articles available on aula web + Lecture notes + Business Procees Reengineering by Silvana Frascheri, Franco Angeli Editor, 2020 + On demand further English material 

TEACHERS AND EXAM BOARD

LESSONS

LESSONS START

https://corsi.unige.it/en/corsi/11956/studenti-orario

Class schedule

The timetable for this course is available here: Portale EasyAcademy

EXAMS

EXAM DESCRIPTION

Written exam plus possible oral test

ASSESSMENT METHODS

The exam assesses the ability to understand the theories underlying the approaches, methods and tools applicable in the context of BPM in general as well as the student's ability to reasoning critically.

FURTHER INFORMATION

Students who have valid certification of physical or learning disabilities on file with the University and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with the School's disability liaison (https://unige.it/commissioni/comitatoperlinclusionedeglistudenticondisabilita.html).

For working students and foreign students, the course provides specific benefits. In the first case, personalized projects can be proposed that take into account work needs, while for foreign students, teaching materials in English are provided and the possibility of taking exams in English is offered.