LEARNING OUTCOMES

The course introduces to the complexity of intervention in organizations and specifically to service organizations: Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational consultation; The process consultation. The training setting provides lectures, learning by experience and group work.

AIMS AND LEARNING OUTCOMES

The course aims to build a conceptual framework of reference that allows students to analyze, from different points of view, the world of organizations, production processes, working methods and management and provision of services, as well as that of the functioning of working groups and relations between groups.

At the end of the course the student must:
know the main theoretical reference models and some of the most widespread research and intervention practices in the organizational field;
knowing how to recognize the different psychosocial factors that influence organizational functioning;
being able to critically read the dynamics of organizational coexistence in order to increase individual and collective effectiveness and well-being.

PREREQUISITES

Knowledge acquired in the field of SOCIOLOGY, GROUP AND COMMUNITY PSYCHOLOGY and SOCIAL PSYCHOLOGY, as well as in the organization of social service, are considered useful prerequisites.

TEACHING METHODS

The training setting provides lectures, learning by experience and group work.

SYLLABUS/CONTENT

Different epistemological concepts of organization; The multiple dimensions of an organizational analysis; Models of organizational consultation; The process consultation.

RECOMMENDED READING/BIBLIOGRAPHY

1. CHMIEL, N., FRACCAROLI, F. & SVERKE, M. (2019). Introduzione alla psicologia delle organizzazioni. Bologna: Il Mulino (saranno esclusi alcuni capitoli)
2. OLIVETTI MANOUKIAN, F. (2015) Oltre la crisi, Cambiamenti possibili nei servizi sociosanitari, MIlano: Guerini e associati.

Bibliography for foreign students will be defined during the course