AIMS AND LEARNING OUTCOMES

Englishfrom Italian

Customization of the service: responding to a subjective need and citizen satisfaction; Involvement of the user in the construction of the assistance response. Cooperation between different organizations for the same assistance goal.

TEACHING METHODS

The Webinar, also known as online seminar, is a neologism given by the merger of web and seminar terms, coined to identify educational or informational sessions whose participation, remotely, is possible through an internet connection. In Italian it is also known as an online seminar. The Webinar is used to conduct meetings, training sessions or presentations in which each participant accesses from their PC (including tablet or phone) and is connected to other participants via the Internet. Unlike Webcasts, Webinar is an interactive system where participants can interact with each other and with the seminar coordinator (Teacher) through the Tools such as: chat, audio and video chat, electronic whiteboards, etc., available in the web conference system.

SYLLABUS/CONTENT

The world of health, such as public services and industrial production, is experiencing the great communicative revolution of the third millennium, which the Internet and the Networks have anticipated since the late 1990s. The global economic crisis, and even earlier, Western welfare systems, only make the role of electronic and multimedia communication networks more strategic in the reorganization of public and private companies and the public and health sector. There is also a need for a new and more advanced level of communication between The organization that produces the services (the healthcare system) and the user citizen to get more: Efficiency: Less Costs, Increased Productivity. Efficacy: fitness and effective health results.

RECOMMENDED READING/BIBLIOGRAPHY

Bibliography and linkage agreed with the students.