OVERVIEW

The course introduces to the complexity of intervention in organizations and specifically to service organizations

AIMS AND CONTENT

LEARNING OUTCOMES

The course aims at providing students with theoretical and methodological frameworks for organizational interventions. It aims at promoting skills of demand analysis and change management in organizational contexts

AIMS AND LEARNING OUTCOMES

Learning outcomes

At the end of the course, students are expected to:

- demonstrate mastery of conceptual frameworks and methodological issues related to intervention processes in organizations

- use competencies in analyzing organizational contexts and situations, and in developing hypotheses of intervention to foster individual, microsocial and macrosocial change

- use the analysis of demand in organizational interventions, according to the psychosociological perspective. More specifically, attending students will be able to use the case-based discussion.

TEACHING METHODS

The training setting provides lectures, learning by experience and group work.

SYLLABUS/CONTENT

Different epistemological concepts of organization;

Models of organizational intervention and consultation;

The process consultation;

The demand analysis in organizational interventions.

RECOMMENDED READING/BIBLIOGRAPHY

Attending students:

C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (second part).

R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.

Non-attending students:

C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (second part).

R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.

E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001.

TEACHERS AND EXAM BOARD

Exam Board

ANDREINA BRUNO (President)

GIUSEPPINA DELL'AVERSANA

LESSONS

Class schedule

PSYCHOLOGY OF THE ORGANIZATIONAL INTERVENTION

EXAMS

EXAM DESCRIPTION

The exam consists of an oral test.

Students with learning disabilities, other forms of disability or any special education need are suggested to contact the professors at the beginning of the course in order to agree on the most suitable teaching and assessment methods which, with respect of the learning objectives of the course, will take into account specific personal learning modes and provide proper compensatory tools.

ASSESSMENT METHODS

Assessment criteria are: the quality of the exposure, the correct use of the specialized vocabulary, the use of critical reflection.

Exam schedule

FURTHER INFORMATION

All students are invited to periodically visit the page of this course on the AulaWeb e-learning portal (reachable from the University website or at: www.aulaweb.unige.it). Information and materials related to this course are published on this site.