Attendance and active participation in lessons, together with individual study, will allow students to:
Acquire the basic concepts of business process management.
Acquire knowledge of process analysis and redesign methodologies
Understand what it means to redesign business processes digitally
Understand what it means to redesign business processes with a view to sustainability
Know real cases of business management by processes
Focus on problems related to the hard (organization chart, work positions, coordination systems) and soft (organizational culture, personnel skills, management styles, etc.) components of organizations in the management of business processes
Lectures, exercises, paper discussion
Definitions (classifications, interdependencies, origin of the concept)
BPM and Process Lifecycle
Process analysis and redesign: analysis as is
Process mapping, main mapping techniques
Useful tools for collecting information: which ones to use
Case Studies
Soft components of the organization (organizational culture, staff skills, management styles, etc.)
BPM and digital transformation
BPM and sustainable development
Bizagi software, an open source program for business process modeling
On demand English material
Ricevimento: By appointment, either online (via Microsoft Team) or in office
STEFANIA TESTA (President)
SILVANO CINCOTTI
SILVIA MASSA
LINDA MADDALENA PONTA
MARCO RABERTO
SILVANA FRASCHERI (President Substitute)
https://corsi.unige.it/8734/p/studenti-orario
Written test
The exam assesses the ability to understand the theories underlying the approaches, methods and tools applicable in the context of BPM in general as well as the student's ability to reasoning critically.
Students with certification of SLD, disability or other special educational needs are advised to contact the teacher at the beginning of the course to agree on examination methods that, in compliance with the objectives of the course, take into account individual learning methods
