CODE 111166 ACADEMIC YEAR 2023/2024 CREDITS 6 cfu anno 1 INGEGNERIA GESTIONALE 8734 (LM-31) - GENOVA SCIENTIFIC DISCIPLINARY SECTOR ING-IND/35 TEACHING LOCATION GENOVA SEMESTER 2° Semester MODULES Questo insegnamento è un modulo di: MARKETING AND BUSINESS PROCESS MANAGEMENT TEACHING MATERIALS AULAWEB AIMS AND CONTENT AIMS AND LEARNING OUTCOMES Attendance and active participation in lessons, together with individual study, will allow students to: Acquire the basic concepts of business process management. Acquire knowledge of process analysis and redesign methodologies Understand what it means to redesign business processes digitally Understand what it means to redesign business processes with a view to sustainability Know real cases of business management by processes Focus on problems related to the hard (organization chart, work positions, coordination systems) and soft (organizational culture, personnel skills, management styles, etc.) components of organizations in the management of business processes TEACHING METHODS Lectures, exercises, paper discussion SYLLABUS/CONTENT Definitions (classifications, interdependencies, origin of the concept) BPM and Process Lifecycle Process analysis and redesign: analysis as is Process mapping, main mapping techniques Useful tools for collecting information: which ones to use Case Studies Soft components of the organization (organizational culture, staff skills, management styles, etc.) BPM and digital transformation BPM and sustainable development Bizagi software, an open source program for business process modeling RECOMMENDED READING/BIBLIOGRAPHY On demand English material TEACHERS AND EXAM BOARD STEFANIA TESTA Ricevimento: By appointment, either online (via Microsoft Team) or in office SILVANA FRASCHERI Exam Board STEFANIA TESTA (President) SILVANO CINCOTTI SILVIA MASSA LINDA MADDALENA PONTA MARCO RABERTO SILVANA FRASCHERI (President Substitute) LESSONS LESSONS START https://corsi.unige.it/8734/p/studenti-orario Class schedule The timetable for this course is available here: Portale EasyAcademy EXAMS EXAM DESCRIPTION Written test ASSESSMENT METHODS The exam assesses the ability to understand the theories underlying the approaches, methods and tools applicable in the context of BPM in general as well as the student's ability to reasoning critically. Exam schedule Data appello Orario Luogo Degree type Note 29/05/2024 15:00 GENOVA Scritto 12/06/2024 11:00 GENOVA Scritto aula E1 - esame è stato spostato al pomeriggio dalle 15 alle 16 12/07/2024 10:00 GENOVA Scritto 12/09/2024 11:00 GENOVA Scritto FURTHER INFORMATION Students with certification of SLD, disability or other special educational needs are advised to contact the teacher at the beginning of the course to agree on examination methods that, in compliance with the objectives of the course, take into account individual learning methods Agenda 2030 - Sustainable Development Goals Industry, innovation and infrastructure Responbile consumption and production
