OVERVIEW

Welcome to the Master's Degree Course in Operations Management! In this program, we will explore the fundamental principles and advanced techniques of managing operations processes in various industries. This course is designed to provide you with the knowledge and skills necessary to excel in the field of operations management and make significant contributions to organizational success. The course aims to develop a deep understanding of operations management concepts, enhance skills in designing efficient operations systems, learn effective strategies for managing operations and supply chains, gain proficiency in using technology and data analysis tools for operations optimization, cultivate sustainable and responsible practices in operations management.

AIMS AND CONTENT

LEARNING OUTCOMES

The aim of the course is to provide an understanding of the concepts and operational management methods, with particular focus on the intra-organizational dimension and its extension to the inter-organizational dimension related to logistics and production processes. Therefore, the issues of alignment between operations and supply chains, the measurement of activities and processes, and the planning and control of resources will be explained. This includes the dynamics upstream (suppliers) and downstream (distributors), as well as the potential use of artificial intelligence algorithms and optimization within the broader digital and sustainable twin transition.

AIMS AND LEARNING OUTCOMES

The objective of this course is to provide students with a thorough understanding of the concepts and operational methods of operations and supply chain management. During the course, the aim is to develop skills in the efficient design of operations in production and service systems. Additionally, the focus will be on the ability to identify and solve problems in operations management, as well as measurement of performance and operations planning and control. The course will explore procurement management, physical distribution, and supply chain management practices. Furthermore, knowledge will be provided on digital transformations in operations management and the application of modeling techniques. The course will also discuss artificial intelligence and optimization as tools for operations managers to enhance operations.

Upon completion of the course, students will be able to:

• Explain and apply the concepts of strategic alignment in operations and supply chain management.
• Efficiently design operations in production and service systems, considering needs and available resources.
• Identify and analyze common problems in operations management and propose appropriate solutions.
• Select and utilize performance measurement methods to evaluate the effectiveness and efficiency of operations.
• Plan and control operations, including sales and operations planning, master production scheduling, and shop floor control, and adapt plans to production needs.
• Manage the procurement process, including supplier selection and evaluation, to ensure an efficient and reliable supply chain.
• Apply strategies for physical distribution and supply chain management to optimize the flow of materials and information.
• Understand the impact of digital transformations in operations management and identify and implement innovative technologies.
• Recognize the importance of sustainable operations and integrate sustainability into operations management and the transition to a digital and sustainable twin model.
• Apply modeling techniques to analyze and optimize operational processes.
• Understand the utilization of artificial intelligence and optimization for operations managers to improve the efficiency and effectiveness of operations.

TEACHING METHODS

Lectures: Engage in interactive classroom sessions led by experienced faculty members who will guide you through the theoretical concepts and practical applications of operations and production management.

Case Studies: Analyze real-world case studies to gain insights into industry best practices and apply your knowledge to solve complex operational challenges.

Workshops and Simulations: Participate in hands-on workshops and simulations to develop critical thinking, decision-making, and problem-solving skills in a simulated operational environment.

SYLLABUS/CONTENT

1. Strategic Alignment in Operations and Supply Chain Management

2. Designing Operations inProduction and Service Systems

3. Problem Setting and Problem Solving in Operations Management

4. Measurement of Performance in Operations Management

5. Operations Planning and Control Systems

6. Sales and Operations Planning, Master Production Schedule, Shop Floor Control

7. Procurement Management and Suppliers Selection and Evaluation

8. Physical Distribution and Supply Chain Management

9. Digital Transformations in Operations Management

10. Sustainable Operations and Twin Transition

11. Modelling Techniques in Operations Management

12. Artificial Intelligence and Optimization for Operations Managers

RECOMMENDED READING/BIBLIOGRAPHY

Grando, Belvedere, Secchi, Stabilini (2021) 'Production, operations and supply chain management', Edited by Bocconi University Press

TEACHERS AND EXAM BOARD

LESSONS

LESSONS START

https://corsi.unige.it/en/corsi/8734/studenti-orario

Class schedule

The timetable for this course is available here: Portale EasyAcademy

EXAMS

EXAM DESCRIPTION

Written exam consisting of multiple-choice questions, open-ended questions, and exercises.

Optional oral exam if the result of the written exam is higher than 18/30.

Scheduled exam sessions (5+1) according to the calendar.

Mandatory registration.

Students who have valid certification of physical or learning disabilities on file with the University and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with Professor Federico Scarpa (federico.scarpa@unige.it ), the School's disability liaison.

ASSESSMENT METHODS

The assessment of the written exam aims to test general knowledge, specific questions, and the ability to perform numerical exercises on simple cases.

The assessment of the written exam aims to verify and evaluate linguistic and conceptual mastery of the subject matter, as well as the ability to correlate the main concepts explained in class.