Processes define the life of all organizations. It is therefore essential to know the concepts, methods and technologies that allow us to design and manage them effectively and efficiently. In this framework, the course is designed to provide students with an understanding of the tools for the analysis and redesign of processes and their applications.
The aim of this course is to provide the basic concepts on business process management, with emphasis on analysis and redesign methodologies
Attendance and active participation in lessons, together with individual study, will allow students to:
Acquire the basic concepts of business process management.
Acquire knowledge of process analysis and redesign methodologies
Understand what it means to redesign business processes digitally
Understand what it means to redesign business processes with a view to sustainability
Know real cases of business management by processes
Focus on problems related to the hard (organization chart, work positions, coordination systems) and soft (organizational culture, personnel skills, management styles, etc.) components of organizations in the management of business processes
Lectures, exercises, paper discussion. Students who have certifications for Specific Learning Disorders (SLD), disabilities or other educational needs are invited to contact the teacher and the contact person for disability of the Polytechnic School, Prof. Federico Scarpa (federico.scarpa@unige.it), at the beginning of the course to agree on any teaching methods that, in compliance with the objectives of the course, take into account individual learning methods
Definitions (classifications, interdependencies, origin of the concept)
BPM and Process Lifecycle
Process analysis and redesign: analysis as is
Process mapping, main mapping techniques
Useful tools for collecting information: which ones to use
Case Studies
Soft components of the organization (organizational culture, staff skills, management styles, etc.)
BPM and digital transformation
BPM and sustainable development
Bizagi software, an open source program for business process modeling
On demand English material
Ricevimento: By appointment, either online (via Microsoft Team) or in office, by sending email (stefania.testa@unige.it)
STEFANIA TESTA (President)
SILVIA MASSA
SILVANO CINCOTTI (President Substitute)
SILVANA FRASCHERI (President Substitute)
LINDA MADDALENA PONTA (President Substitute)
MARCO RABERTO (President Substitute)
https://corsi.unige.it/en/corsi/8734/studenti-orario
Written test
The exam assesses the ability to understand the theories underlying the approaches, methods and tools applicable in the context of BPM in general as well as the student's ability to reasoning critically.
Students who have valid certification of physical or learning disabilities on file with the University and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with Professor Federico Scarpa (federico.scarpa@unige.it ), the School's disability liaison.
