OVERVIEW

The course aims to allow a reflection on transversal, cognitive and social skills, complementary to the technical-disciplinary skills of the engineering professions. Students will have the opportunity to analyze their own relational and communication styles and develop greater competence in leadership and teamwork.

AIMS AND CONTENT

LEARNING OUTCOMES

The aim of the course is to develop in students the basic skills related to interpersonal communication at work, teamwork and leading small groups.

AIMS AND LEARNING OUTCOMES

At the end of the course the student will know:

• describe the most demanded non-technical skills on the labor market;
• describe the main facilitation techniques of a team;
• use strategy to promote open communication in a professional context:
  • use open-ended questions to stimulate the discussion in a professional relationship;
  • use reformulations and repetitions as an active listening technique in a professional relationship;
  • reduce emotional resistances through empathic techniques in a professional discussion;
  • speak in first person to facilitate the understanding of one's point of view by an interlocutor;
  • give specific and non-judgmental feedback to a colleague;

TEACHING METHODS

The course will have a laboratory and practical character, being set in an experiential way to allow the  experimentation of the communication techniques and strategies.

The teaching methodologies include, in addition to lectures, the use of problem based learning, relational simulation, discussion in small groups and the use of videos.

Active participation in educational activities is an essential condition for passing the exam. Attendance in presence is required (if possible).

Materials and videos will be made available to non-attending students.

Students who have valid certification of physical or learning disabilities on file with the University and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with Professor Federico Scarpa (federico.scarpa@unige.it  ), the Polytechnic School's disability liaison.

SYLLABUS/CONTENT

• Non-technical skills and the labor market
• Non technicall skills: definitions
• Social skills: communication, leadership and teamwork
• Cognitive skills: problem solving and decision making
• Situated Professional Skills
• Management of a team
• Conducting a meeting
• The feedback

RECOMMENDED READING/BIBLIOGRAPHY

Flin, R., O’connor, P., & Crichton, M. (2017). Safety at the sharp end: a guide to non-technical skills. CRC Press.

Texts and video provided by the teacher

TEACHERS AND EXAM BOARD

Exam Board

TOMMASO FRANCESCO PICCINNO (President)

MARCO PANIZZA

LESSONS

LESSONS START

https://corsi.unige.it/corsi/10376/studenti-orario

Class schedule

The timetable for this course is available here: Portale EasyAcademy

EXAMS

EXAM DESCRIPTION

The activities carried out during the lessons contribute to the final evaluation. These activities include active participation during the lesson and an assignment to be submitted online on the course's Aulaweb page.

Students that completed all the assignment during the course do not need to take the final exam (even if they can). Students who did not attend the course or did not submitted all the assignment are request to take the final exal.

The final exam will be conducted through an oral interview.

ASSESSMENT METHODS

The oral exam will be conducted with questions and inquiries to verify their knowledge of theoretical content. Additionally, videos or example can be used to evaluate the ability to apply the knowledge acquired during the course to a practical situation.

Exam schedule

FURTHER INFORMATION

The oral exam will be conducted through simulations and exercises to verify the students' relational skills. Additionally, students may be presented with questions and inquiries to verify their knowledge of theoretical content.