CODE 111166 ACADEMIC YEAR 2025/2026 CREDITS 6 cfu anno 1 INGEGNERIA GESTIONALE 11956 (LM-31) - GENOVA SCIENTIFIC DISCIPLINARY SECTOR ING-IND/35 LANGUAGE Italian TEACHING LOCATION GENOVA SEMESTER 2° Semester MODULES Questo insegnamento è un modulo di: MARKETING AND BUSINESS PROCESS MANAGEMENT OVERVIEW Processes define the life of all organizations. It is therefore essential to know the concepts, methods and technologies that allow us to design and manage them effectively and efficiently. In this framework, the course is designed to provide students with an understanding of the tools for the analysis and redesign of processes and their applications. AIMS AND CONTENT LEARNING OUTCOMES The aim of this course is to provide the basic concepts on business process management, with emphasis on analysis and redesign methodologies AIMS AND LEARNING OUTCOMES Attendance and active participation in lessons, together with individual study, will allow students to: Acquire the basic concepts of business process management. Acquire knowledge of process analysis and redesign methodologies Understand what it means to redesign business processes digitally Understand what it means to redesign business processes with a view to sustainability Know real cases of business management by processes Focus on problems related to the hard (organization chart, work positions, coordination systems) and soft (organizational culture, personnel skills, management styles, etc.) components of organizations in the management of business processes TEACHING METHODS Lectures, exercises, paper discussion. Students who have certifications for Specific Learning Disorders (SLD), disabilities or other educational needs are invited to contact the teacher and the contact person for disability of the Polytechnic School, (https://unige.it/commissioni/comitatoperlinclusionedeglistudenticondisabilita.html), at the beginning of the course to agree on any teaching methods that, in compliance with the objectives of the course, take into account individual learning methods. For working students and foreign students, the course provides specific benefits. In the first case, personalized projects can be proposed that take into account work needs, while for foreign students, teaching materials in English are provided and the possibility of taking exams in English is offered. SYLLABUS/CONTENT Definitions (classifications, interdependencies, origin of the concept) BPM and Process Lifecycle Process analysis and redesign: analysis as is Process mapping, main mapping techniques Useful tools for collecting information: which ones to use Case Studies Soft components of the organization (organizational culture, staff skills, management styles, etc.) BPM and digital transformation BPM and sustainable development Bizagi software, an open source program for business process modeling RECOMMENDED READING/BIBLIOGRAPHY Articles available on aula web + Lecture notes + Business Procees Reengineering by Silvana Frascheri, Franco Angeli Editor, 2020 + On demand further English material TEACHERS AND EXAM BOARD STEFANIA TESTA Ricevimento: By appointment, either online (via Microsoft Team) or in office, by sending email (stefania.testa@unige.it) LESSONS LESSONS START https://corsi.unige.it/en/corsi/11956/studenti-orario Class schedule The timetable for this course is available here: Portale EasyAcademy EXAMS EXAM DESCRIPTION Written exam plus possible oral test ASSESSMENT METHODS The exam assesses the ability to understand the theories underlying the approaches, methods and tools applicable in the context of BPM in general as well as the student's ability to reasoning critically. FURTHER INFORMATION Students who have valid certification of physical or learning disabilities on file with the University and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with the School's disability liaison (https://unige.it/commissioni/comitatoperlinclusionedeglistudenticondisabilita.html). For working students and foreign students, the course provides specific benefits. In the first case, personalized projects can be proposed that take into account work needs, while for foreign students, teaching materials in English are provided and the possibility of taking exams in English is offered. Agenda 2030 - Sustainable Development Goals Industry, innovation and infrastructure Responbile consumption and production