Processes define the life of all organizations. It is therefore essential to know the concepts, methods and technologies that allow us to design and manage them effectively and efficiently. In this framework, the course is designed to provide students with an understanding of the tools for the analysis and redesign of processes and their applications.
The aim of this course is to provide the basic concepts on business process management, with emphasis on analysis and redesign methodologies
Attendance and active participation in lessons, together with individual study, will allow students to:
Acquire the basic concepts of business process management.
Acquire knowledge of process analysis and redesign methodologies
Understand what it means to redesign business processes digitally
Understand what it means to redesign business processes with a view to sustainability
Know real cases of business management by processes
Focus on problems related to the hard (organization chart, work positions, coordination systems) and soft (organizational culture, personnel skills, management styles, etc.) components of organizations in the management of business processes
Lectures, exercises, paper discussion.
Definitions (classifications, interdependencies, origin of the concept)
BPM and Process Lifecycle
Process analysis and redesign: analysis as is
Process mapping, main mapping techniques
Useful tools for collecting information: which ones to use
Case Studies
Soft components of the organization (organizational culture, staff skills, management styles, etc.)
BPM and digital transformation
BPM and sustainable development
Bizagi software, an open source program for business process modeling
Articles available on aula web + Lecture notes + Business Procees Reengineering by Silvana Frascheri, Franco Angeli Editor, 2020 + On demand further English material
Ricevimento: By appointment, either online (via Microsoft Team) or in office, by sending email (stefania.testa@unige.it)
https://corsi.unige.it/en/corsi/11956/studenti-orario
Written exam plus possible oral test
The exam assesses the ability to understand the theories underlying the approaches, methods and tools applicable in the context of BPM in general as well as the student's ability to reasoning critically.
Students who have valid certification of physical or learning disabilities on file with the University and who wish to discuss possible accommodations or other circumstances regarding lectures, coursework and exams, should speak both with the instructor and with the School's disability liaison (https://unige.it/commissioni/comitatoperlinclusionedeglistudenticondisabilita.html).
For working students and foreign students, the course provides specific benefits. In the first case, personalized projects can be proposed that take into account work needs, while for foreign students, teaching materials in English are provided and the possibility of taking exams in English is offered.
