Reports and complaints

This text has been automatically translated for your convenience. The official text is the Italian version of the website. Any discrepancies or differences created in the translation are not binding and have no legal value.

Your opinion is very important to us because it enables us to improve the quality of training activities, teaching structure and services.

If you would like to report:

observations on teaching and student services
problems to be reported to the governing bodies of your course

you can do so by following the complaints reporting procedure.

Remember that:

the course of study ensures that reports are taken care of, verifies their substantiation, assigns them to the appropriate management bodies, and assures you a response within a defined time
the course ensures the systematic recording and analysis of reports for the purpose of implementing appropriate improvement and corrective actions
no anonymous reports will be considered, nor will reports that do not state accurate and verifiable facts
as the author of the report you will be protected against any form of discrimination or penalization and will be guaranteed absolute confidentiality. Your identity will not be disclosed, subject to legal obligations and the protection of UniGe
regarding complaints related to central facilities please refer to UniGe's procedure

How to submit the report

Reports should be submitted, via email, to the responsible persons listed below,clearly stating the subject of the report. We will respond to you within 20 working days.

Subject of the report	Responsible for handling the report	e-mail
1. Information 1.1. Clarity of procedures and responsibilities of administrative practices; 1.2. Clarity and completeness of signage in facilities; 1.3. Adequacy and completeness of information on the website; 1.4. Readability and understandability of forms; 1.5. Availability of the staff in charge; 1.6. Fairness and uniformity of user processing; 1.7. Initial checks and possible management of OFAs; 1.8. Other reports related to administrative aspects	Student Desk	studenti.uma@unige.it
2.a.Support for teaching activities 2.a.1. Size and numerosity of classrooms, laboratories, study rooms; 2. a.2. Organization of lectures, timetable and schedule of profit and thesis examinations; 2. a.3. Online procedures (exam booking, CFU recognition, waivers); 2. a.4. Other reports related to the management of teaching offerings	RUD	manager.lingue@unige.it
	2.b.Logistics related to teaching activities 2.b.1. Equipment and maintenance of classrooms and laboratories; 2.b.2. Hours of access to libraries and any other common areas; 2.b.3. Accessibility of classrooms, laboratories, libraries, and study rooms 2.b.4. Other reports related to the logistics of educational offerings	Secretariat of the School of Humanities	assistenza@scienzeumanistiche.unige.it
2.b.Logistics related to educational activities 2.b.5.. Classroom management;	Lecture Hall Information	infoaule@unige.it
3. Background Services 3.1. Inbound orientation services; 3.2. Tutoring and guidance services during studies; 3.3. Internships and accompaniment to the world of work; 3.4. International Relations Services 3.5 Other reports related to context services to teaching	Student Desk	studenti.uma@unige.it
4. Teaching Activities 4.1. Availability of teachers; 4.2. Teaching programs; 4.3. Delivery of instructional activities; 4.4. Modes of assessment; 4.5 Other reports related to teaching activities	Department Headquarters	segnalazioni_dipartimento_lcm@unige.it