The course introduces to the complexity of intervention in organizations and specifically to service organizations
The course aims:
To deepen the conceptual frameworks and methodological issues on intervention processes in product and service organizations.
To promote skills to sustain individual, micro-social and macro-social change in organizational contexts.
To develop competencies about the demand analysis in organizational interventions.
Learning outcomes
At the end of the course, both in 8 CFU and 6 CFU course, students are expected to:
- demonstrate mastery of conceptual frameworks and methodological issues related to intervention processes in organizations
- use competencies in analyzing organizational contexts and situations, and in developing hypotheses of intervention to foster individual, microsocial and macrosocial change
Moreover, only in the 8 CFU course, students are expected to:
- use the analysis of demand in organizational interventions, according to the psychosociological perspective.
Additionally, attending students will be able to use the case-based discussion.
The training setting provides lectures, learning by experience and group work.
Different epistemological concepts of organization;
The multiple dimensions of the organizational analysis;
Models of organizational intervention and consultation;
The process consultation;
The demand analysis in organizational interventions.
LM PSICOLOGIA 8 CFU:
Attending students:
C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (parte seconda).
R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.
Non-attending students:
E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001.
LM SERVIZIO SOCIALE E POLITICHE SOCIALI 6 CFU:
R. Norman, La gestione strategica dei servizi, ed. Etas Libri, Milano, 1985
F. Olivetti Manoukian, Oltre la crisi. Cambiamenti possibili nei contesti socio-sanitari, Guerini e Associati, 2015
Non-attending students: In addition:
E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001
LM APP 6 CFU:
M. J. Hatch, Teoria dell’organizzazione, Il Mulino, Bologna, 2009
Bibliography for foreign students will be defined during the course.
Ricevimento: On Tuesday, hr 12- 13, DISFOR, floor IV, room A5, Corso Andrea Podestà 2
ANDREINA BRUNO (President)
GIUSEPPINA DELL'AVERSANA
PSYCHOLOGY OF THE ORGANIZATIONAL INTERVENTION
The exam consists of a written test (2 open questions) and an oral test.
The written test is different for attending and non-attending students.
The oral exam aims to assess the ability to critically relate the different sources of knowledge.
In particular, LM PSYCHOLOGY:
In the written test, attending students discuss a case of demand analysis. In addition, they have to deepen a topic of the course.
Non-attending students answer two open questions, the first one on the theory of demand analysis, the second one on psychosociological training or on counseling models.
Assessment criteria are: the quality of the exposure, the correct use of the specialized vocabulary, the use of critical reflection.
