OVERVIEW

The course introduces to the complexity of intervention in organizations and specifically to service organizations

AIMS AND CONTENT

LEARNING OUTCOMES

The course aims:

To deepen the conceptual frameworks and methodological issues on intervention processes in product and service organizations.

To promote skills to sustain individual, micro-social and macro-social change in organizational contexts.

To develop competencies about the demand analysis in organizational interventions.

AIMS AND LEARNING OUTCOMES

Learning outcomes

At the end of the course, both in 8 CFU and 6 CFU course, students are expected to:

- demonstrate mastery of conceptual frameworks and methodological issues related to intervention processes in organizations

- use competencies in analyzing organizational contexts and situations, and in developing hypotheses of intervention to foster individual, microsocial and macrosocial change

Moreover, only in the 8 CFU course, students are expected to:

- use the analysis of demand in organizational interventions, according to the psychosociological perspective.

Additionally, attending students will be able to use the case-based discussion.

TEACHING METHODS

The training setting provides lectures, learning by experience and group work.

SYLLABUS/CONTENT

Different epistemological concepts of organization;

The multiple dimensions of the organizational analysis;

Models of organizational intervention and consultation;

The process consultation;

The demand analysis in organizational interventions.

RECOMMENDED READING/BIBLIOGRAPHY

LM PSICOLOGIA 8 CFU:

Attending students:

C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (parte seconda).

R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.

Non-attending students:

C. Kaneklin, F. Olivetti Manoukian, Conoscere l'organizzazione, Carocci, Roma, 1990 (parte seconda).

R. Carli, M.R. Paniccia Lancia, Analisi della domanda, il Mulino, Bologna, 2003.

E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001.

LM SERVIZIO SOCIALE E POLITICHE SOCIALI 6 CFU:

Attending students:

 R. Norman, La gestione strategica dei servizi, ed. Etas Libri, Milano, 1985

F. Olivetti Manoukian, Oltre la crisi. Cambiamenti possibili nei contesti socio-sanitari, Guerini e Associati, 2015

Non-attending students: In addition:

E. H. Schein, La consulenza di processo, Raffaello Cortina, Milano, 2001

LM APP 6 CFU:

M. J. Hatch, Teoria dell’organizzazione, Il Mulino, Bologna, 2009

Bibliography for foreign students will be defined during the course.

TEACHERS AND EXAM BOARD

Exam Board

ANDREINA BRUNO (President)

GIUSEPPINA DELL'AVERSANA

LESSONS

Class schedule

PSYCHOLOGY OF THE ORGANIZATIONAL INTERVENTION

EXAMS

EXAM DESCRIPTION

The exam consists of a written test (2 open questions) and an oral test.

The written test is different for attending and non-attending students.

The oral exam aims to assess the ability to critically relate the different sources of knowledge.

In particular, LM PSYCHOLOGY:

In the written test, attending students discuss a case of demand analysis. In addition, they have to deepen a topic of the course.

Non-attending students answer two open questions, the first one on the theory of demand analysis, the second one on psychosociological training or on counseling models.

ASSESSMENT METHODS

Assessment criteria are: the quality of the exposure, the correct use of the specialized vocabulary, the use of critical reflection.

Exam schedule