OVERVIEW

The course aims to introduce students to destinations management and marketing, organizations engaged in tourism and characteristics and problems associated with running a firm in tourism.

AIMS AND CONTENT

LEARNING OUTCOMES

Contemporary tourism trends and the growing competitive pressure make it necessary for tourism companies and destinations to design and implement effective strategies. The course explores this topic introducing models and tools of tourism management.

Major topics of the course are: strategy, marketing, pricing, managing staff and use of Internet in hotels, tour operators, travel agencies, professional congress organization and cruise lines.

AIMS AND LEARNING OUTCOMES

At the end of the course, the student will be able to:

• understand the dynamics of the tourist market

• analyse the characteristics of tourist destinations; identify the components of the tourist destination, the relationships between them and the government mechanisms

• understand tourism firms management and marketing in hotels, tour operators, travel agencies, professional congress organization and cruise lines.

Learning outcomes

• Knowledge and understanding. Students will acquire adequate knowledge of the principles, methodologies and tools of management and marketing of tourism firms and destinations.

• Applied knowledge and understanding. Students will be able to understand and solve problems related to the choice of the most appropriate methodologies to be adopted and to apply the analytical and management tools learned during the course. The ability to manag a tourism firm will be developed, in both its strategic and operational aspects.

• Judgement skills. Students will be able to analyze the tourism market scenario in order to identify and understand evolutionary trends and prepare appropriate responses from the tourism companies and destinations point of view.

• Communication skills. Students will acquire the technical language typical of the discipline to communicate clearly and unambiguously with specialist and non-specialist interlocutors.

• Learning capabilities. Students will develop adequate critical learning skills, which will allow them to continue to deepen independently the main topics of the discipline both in further education and in the working contexts in which they will operate.

TEACHING METHODS

Conventional

Traditional lectures are integrated with readings from economic press and individual/group works, business cases discussion.

Attendance is not compulsory.

Attention: the course is taught in Italian.

SYLLABUS/CONTENT

Understanding the tourism and the hospitality business

Services characteristics

Basic tourism firms management

The elements of a tourist destination. The tourist destination system. The role of DMO. Destination marketing.

Hospitality management

Hospitality strategies and hotel chains

The hospitality and tourism marketing mix

Tour operators management and strategies

The tour operators marketing mix

Travel agencies management and strategies

Travel agencies marketing mix

Cruise lines management and strategies

Cruise lines marketing mix

RECOMMENDED READING/BIBLIOGRAPHY

The textbook will be inidicated at the beginning of the lessons and published on aulaweb

TEACHERS AND EXAM BOARD

Exam Board

CLARA BENEVOLO (President)

MARIO GRASSO

RICCARDO SPINELLI (Substitute)

LESSONS

LESSONS START

It will be indicated on page of the Department of Modern Languages and Cultures

Class schedule

TOURISM ECONOMICS AND MANAGEMENT

EXAMS

EXAM DESCRIPTION

Written test in Italian language with open-ended questions.

Due to the covid-19 emergency, the written exam may be replaced by an oral interview or a mixed exam (test+interview).

In case of exam failure, students cannot take the exam on the following call (appello) and need to skip a date. The can take the exam on the following call if that call belongs to another exam session.

If students do not accept a positive grade (18 or more), they can retry the exam on the following call.

Incoming mobility students do not have to skip a call in case of failure.

ASSESSMENT METHODS

The exam assesses the level of knowledge and understanding of the course contents, together with the student’s capability of developing independent thinking about the implications on tourism and destinations management and marketing.

Exam schedule

FURTHER INFORMATION

Due to the Covid-19 sanitary emergency, lessons will be taught online, with the Teams platform. More information will be provided in the Aulaweb page of the course.