CODE 65445 ACADEMIC YEAR 2021/2022 CREDITS 12 cfu anno 1 LINGUE E LETTERATURE MODERNE PER I SERVIZI CULTURALI 9265 (LM-38) - GENOVA 12 cfu anno 1 LINGUE E LETTERATURE MODERNE PER I SERVIZI CULTURALI 9265 (LM-37) - GENOVA 6 cfu anno 1 TRADUZIONE E INTERPRETARIATO 8743 (LM-94) - GENOVA SCIENTIFIC DISCIPLINARY SECTOR SECS-P/06 LANGUAGE Italian TEACHING LOCATION GENOVA SEMESTER Annual TEACHING MATERIALS AULAWEB OVERVIEW The course deals with the development of the service sector analisying the determinants of its growth and the development of the tertiary acitivites focusing on the economic aspects (role of public sector, commong goods, privatizations, etc.) AIMS AND CONTENT LEARNING OUTCOMES Lectures deal with the main characteristics of the service sector: the intensity of knowledge and capital, the role of innovation, scale economies and positive feedback along with the structure of the supply side. The course will discuss the growing importance of the sevice sector for most of the developed economies. AIMS AND LEARNING OUTCOMES Students will be introduced to the main economic features of the service sector and its relevance in the developed economies. At the end of the course students will be able to understand how the changes in the production system impact on society, wealth creation and income distribution. TEACHING METHODS Traditional lessons and seminars. Due to the Corona-virus emergency, the course could be held via e-learning platforms (Aulaweb and Teams). SYLLABUS/CONTENT Lectures will discuss: - how to evaluate public services - public goods and common goods - the formation of social externalities - evolution of the production processes in the service sector - pricing strategies and revenue management - bundling - technological unemployment RECOMMENDED READING/BIBLIOGRAPHY Students may choose one of the following books: - J.O. Jansson, The Economics of Services, 2nd Edition, Edward Elgar, 2013 (first two parts to obtain 6 CFU, all chapters to obtain 12 CFU) - J. Bryson, P. Daniel, B. Warf (2004) Service worlds: People, Organizations and Technologies, Routledge (first 6 chapters in order to obtain 6 CFU; all chapters to obtain 12 CFU) TEACHERS AND EXAM BOARD CLAUDIO FERRARI Ricevimento: Wednesday 9.00-10.30 AM Exam Board CLAUDIO FERRARI (President) ENRICO MUSSO ALESSIO TEI (Substitute) LESSONS LESSONS START The lessons of the first semester correspond to 6 CFU. Students that need 12 CFU have to attend also the lessons of the second semester. Lessons start in accordance with the official calendar of the University Class schedule TERTIARY SECTOR ECONOMICS EXAMS EXAM DESCRIPTION Exam consists in an oral colloquium ASSESSMENT METHODS The assessment is carried out with a view to: - the knowledge of the topics - communication skills Exam schedule Data appello Orario Luogo Degree type Note 19/01/2022 09:15 GENOVA Orale 19/01/2022 09:15 GENOVA Orale 01/02/2022 09:15 GENOVA Orale 01/02/2022 09:15 GENOVA Orale 10/05/2022 09:15 GENOVA Orale 10/05/2022 09:15 GENOVA Orale 08/06/2022 09:15 GENOVA Orale 08/06/2022 09:15 GENOVA Orale 06/07/2022 09:15 GENOVA Orale 06/07/2022 09:15 GENOVA Orale 06/09/2022 09:15 GENOVA Orale 06/09/2022 09:15 GENOVA Orale 20/09/2022 09:15 GENOVA Orale 20/09/2022 09:15 GENOVA Orale