Reports and complaints

This text has been automatically translated for your convenience. The official text is the Italian version of the website. Any discrepancies or differences created in the translation are not binding and have no legal value.

Your opinion is very important to us because it enables us to improve the quality of training activities, teaching structure and services.

If you would like to report:

observations on teaching and student services
problems to be reported to the governing bodies of your course

you can do so by following the complaints reporting procedure.

Remember that:

the course of study ensures that reports are taken care of, verifies their substantiation, assigns them to the appropriate management bodies, and assures you a response within a defined time
the course ensures the systematic recording and analysis of reports for the purpose of implementing appropriate improvement and corrective actions
no anonymous reports will be considered, nor will reports that do not state accurate and verifiable facts
as the author of the report you will be protected against any form of discrimination or penalization and will be guaranteed absolute confidentiality. Your identity will not be disclosed, subject to legal obligations and the protection of UniGe
regarding complaints related to central facilities please refer to UniGe's procedure

How to submit the report

For the submission of reports you can write an e-mail to
dispo@unige.it, indicating in the text:

first name, last name and contact details
the content of the report/complaint.

The Director of the Department will take charge of the report and will determine the most appropriate measures.