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Reports and complaints

Your opinion is very important to us because it enables us to improve the quality of training activities, teaching structure and services.

If you would like to report:

  • observations on teaching and student services
  • problems to be reported to the governing bodies of your course

you can do so by following the complaints reporting procedure.

How to submit the report

For submission of problem reports or complaints you can:


The report, in order to be considered, must contain the following information:

  • student's last name, first name, and student number
  • course of study, year of course/furlong course in which he/she is enrolled
  • email
  • phone (optional).
  • .

Reports of problems and complaints are handled jointly by the coordinator, the deputy coordinator and the instructional manager, who check the soundness of the report, analyze the problem and seek a solution, involving, only if necessary, the QA committee, other committees of the LSC and/or the CCS.

The DIME Teaching Office communicates the outcome of the report or complaint to the reporter as soon as possible but no later than 30 days from the date of receipt of the report or complaint.
The DIME Education Office files the report or complaint and its outcome for review and evaluation of the effectiveness of corrections.