Depending on the type of report or complaint, different channels must be followed. Your report is not anonymous. Course teaching, facilities and services For reports, suggestions or complaints relating to the teaching and services of your degree course, firstly we recommend contacting your representatives on the Degree Council or speaking directly to the Coordinator/Coordinator. You can also send your reports or complaints by writing an email to: Coordinator/Coordinator - for issues relating to the planning and delivery of teaching. Director/Director of the relevant department - for accessibility and maintenance of facilities and infrastructures Student Services/Counter - for guidance, tutoring, internationalisation and for the management of study plans. Other reports and complaints For types of reports or complaints not listed above, the way forward is to send an e-mail to the relevant office; here is a list of possible types of reports and the relevant contacts to use. Problems encountered by students with disabilities or DSA. Reach out to: Services for the inclusion of students with disabilities and with DSA Reports can be sent: by email to inclusione.studenti@info.unige.it by telephone on 010 209 51870 (consult timetables at Contacts and timetables of the Services for the inclusion of students with disabilities and with DSA) contacting the School contact person(s) for students with disabilities or with DSA indicated on the page University committee for the inclusion of students with disabilities or with DSA For the reporting of architectural barriers Architectural-sensory accessibility Submissions concerning issues related to software and services provided by the University. For reports concerning: Unigepass account electronic mail Wifi connection Office 365 other online procedures Refer to: ICT service deskassistenza@unige.it In particular, for information on unigepass credentials, please consult University Credentials The list of IT services dedicated to students is available at the page Online services to students Submissions or complaints on administrative procedures For complaints relating to: clarity of administrative procedures and responsibilities availability of staff correctness and homogeneity of user treatment. other reports related to administrative procedures and for reports of facts not resolved in the first instance by the relevant teaching or administrative structures, please contact: . Ufficio Relazioni con il Pubblico (URP)urp@info.unige.it follow the instructions published on the URP page Complaints and suggestions regarding Quality Assurance processes. University Quality Assurancepresidio@unige.it Reports of episodes of physical or psychological violence suffered, acted upon or witnessed Listening Point of the University of Genoapuntoascolto@unige.it Discrimination on the grounds of sex, race, ethnic origin, religion, beliefs, disability, age, sexual orientation Equal Opportunities Committeecpo@unige.it Individual claims concerning acts and behaviour, including omissions, of bodies, structures, offices or individuals belonging to the University University Guarantor (Art. 30 of the Statute)garante@unige.it Reports of acts or conduct, including omissions, contrary to laws, regulations For reports of acts or conduct, including omissions, contrary to laws, regulations, including the Code of Conduct and Code of Ethics, internal circulars or otherwise relating to malfunctioning of the administration, carried out by members of the university community, in the performance of their functions, activities and assignments, please follow the procedure for the management of reports and protection mechanisms (so-called whistleblowing). Whistleblowing reports may preferably be submitted through the dedicated Whistleblowing PA platform. Student representatives on bodies or students with a contract of collaboration with the University may submit a report. Alternatively, please consult the procedure for handling whistleblowing and mechanisms for the protection of whistleblowers. Handling of reports and complaints . Receipt and acceptance phase. The person responsible, upon confirmation of receipt, takes charge of the report/complaint, guaranteeing the necessary confidentiality to protect the reporter and any other persons involved in the procedure. Investigation phase. The person in charge verifies the relevance and justification of the report received, ensuring that the report is substantiated and justified. Reports that do not contain precise and verifiable facts shall not be taken into account. Management phase and implementation of corrective measures. Once the validity of the report has been verified, the person responsible, possibly assisted by appropriate committees (e.g. the QA Committee of the BoD) then adopts a decision in which he suggests possible corrective actions; the decision is communicated to the interested parties. Outcome of the report and communication of the response. The entire procedure shall be completed within a maximum period of 30 (thirty) days from its start, coinciding with the sending of the report. In exceptional cases, adequately motivated, the person in charge may avail himself of a further maximum period of 30 (thirty) days, at the expiry of which the proceedings shall in any case be settled. The closure of the proceedings and the relevant outcome shall be duly notified to the reporting person and to any other person directly concerned.
