Reports and complaints

For the procedures for the formulation of reports and complaints relating to the Master of Science in Energy Engineering course, please see the annex:

Depending on the type of report or complaint, different channels must be followed.
Your report is not anonymous.

For reports, suggestions or complaints regarding the teaching and services of your degree program, we first recommend contacting your Representatives in the Course Council or discussing it directly with the Coordinator.

You can also send your reports or complaints by email to:

• Coordinator - for issues related to teaching programming and delivery
• Director of the relevant Department - for accessibility and maintenance of facilities and infrastructure
• Student Services/Help Desk- for guidance, tutoring, internationalisation and management of study plans.

For types of reports or complaints not listed above, the procedure to follow is to send an email to the relevant office; we provide a list of possible types of reports and the corresponding contacts to be used.

Problems encountered by students with disabilities or with specific learning difficulties

Contact:

• Services for the inclusion of students with disabilities and and specific learning difficulties

Reports can be sent:

• by email to inclusione.studenti@info.unige.it
• by phone at 010 209 51870
  (consult hours on Contacts and timetables of the Services for the inclusion of students with disabilities and with DSA)
• by contacting the the school reference Teachers for students with disabilities or specific learning difficulties indicated on the page University committee for the inclusion of students with disabilities or with DSA

For the reporting of architectural barriers Architectural-sensory accessibility

Reports regarding issues related to software and services provided by the University

For reports related to:

• Unigepass account
• email
• Wifi connection
• Office 365
• other online procedures

please contact:

• ICT Service desk
  assistenza@unige.it

In particular, for information on Unigepass credentials, refer to University Credentials

The list of IT services dedicated to students is available at the page Online services to students

Reports or complaints about administrative procedures

For reports regarding:

• clarity of procedures and responsibilities in administrative practices
• availability of staff
• correctness and uniformity in user treatment
• other reports related to administrative procedures

and for reports of unresolved issues in the first instance by the designated educational or administrative bodies, please contact:

• Public Relations Office (URP)
• urp@info.unige.it
  follow the instructions published on the URP page

Reports and suggestions regarding Quality Assurance processes

• University Quality Office
  presidio@unige.it

Reports of incidents of physical or psychological violence experienced, perpetrated, or witnessed

• Listening Point of the University of Genoa
  puntoascolto@unige.it

Reporting any form of discrimination based on sex, race, ethnicity, religion, personal beliefs, disability, age, or sexual orientation

• Equal Opportunities Committee
  cpo@unige.it

Individual complaints regarding acts and behaviors, including omissions, by bodies, structures, offices, or individuals belonging to the University

• University Guarantor - Obundsman (Art. 30 of the Statute)
  garante@unige.it

Reporting Acts or Conduct, Even Omissions, Contrary to Laws or Regulations

To report acts or conduct, even omissions, contrary to laws, regulations, including the Code of Conduct and Code of Ethics, internal circulars, or otherwise relating to administrative misconduct, committed by members of the university community in the performance of their duties, activities, and assigned responsibilities, please follow the whistleblowing procedure and protection mechanisms (so called whistleblowing).

Reports should preferably be submitted through the dedicated Whistleblowing PA platform.

Student representatives on governing bodies or students with a collaboration contract with the University may submit reports.

Alternatively, please consult the whistleblowing procedure and protection mechanisms for those reporting crimes or irregularities.

1. Receipt and Handling PhaseThe manager, upon confirmation of receipt, takes charge of the report/complaint, ensuring the necessary confidentiality to protect the reporting party and any other person potentially involved in the procedure
2. Assesment PhaseThe manager verifies the reliability and validity of the report received, ensuring that it is detailed and substantiated. Reports that do not contain specific and verifiable facts will not be considered
3. Management Phase and Implementation of Corrective ActionsOnce the report's validity has been verified, the manager, possibly assisted by appropriate committees (e.g., the Quality Assurance Committee of the Study Course), adopts a decision suggesting any corrective actions; the decision is communicated to the interested parties
4. Outcome of the Report and Communication of the Response
   The entire procedure will be concluded within a maximum of 30 (thirty) days from its initiation, coinciding with the submission of the report. In exceptional, duly justified cases, the reporting person may avail himself/herself of an additional maximum period of 30 (thirty) days, after which the proceedings must be concluded in any case. The closure of the proceedings and the relevant outcome shall be duly notified to the reporting party and to any other person directly concerned.