Your opinion is very important to us because it enables us to improve the quality of training activities, teaching structure and services. If you would like to report: observations on teaching and student services problems to be reported to the governing bodies of your course you can do so by following the complaints reporting procedure. Remember that: the course of study ensures that reports are taken care of, verifies their substantiation, assigns them to the appropriate management bodies, and assures you a response within a defined time the course ensures the systematic recording and analysis of reports for the purpose of implementing appropriate improvement and corrective actions no anonymous reports will be considered, nor will reports that do not state accurate and verifiable facts as the author of the report you will be protected against any form of discrimination or penalization and will be guaranteed absolute confidentiality. Your identity will not be disclosed, subject to legal obligations and the protection of UniGe 's rights. regarding complaints related to central facilities please refer to UniGe's procedure
How to submit the report Reports should be submitted, via email, to the responsible persons listed below,clearly stating the subject of the report. We will respond to you within 20 working days.Subject of the reportResponsible for handling the reporte-mail1. Information1.1. Clarity of procedures and responsibilities of administrative practices;1.2. Clarity and completeness of signage in facilities;1.3. Adequacy and completeness of information on the website;1.4. Readability and understandability of forms;1.5. Availability of the staff in charge;1.6. Fairness and uniformity of user processing;1.7. Initial checks and possible management of OFAs;1.8. Other reports related to administrative aspectsStudent Deskstudenti.uma@unige.it2.a.Support for teaching activities2.a.1. Size and numerosity of classrooms, laboratories, study rooms;2. a.2. Organization of lectures, timetable and schedule of profit and thesis examinations;2. a.3. Online procedures (exam booking, CFU recognition, waivers);2. a.4. Other reports related to the management of teaching offeringsRUDmanager.lingue@unige.it2.b.Logistics related to teaching activities2.b.1. Equipment and maintenance of classrooms and laboratories;2.b.2. Hours of access to libraries and any other common areas;2.b.3. Accessibility of classrooms, laboratories, libraries, and study rooms2.b.4. Other reports related to the logistics of educational offeringsSecretariat of the School of Humanitiesassistenza@scienzeumanistiche.unige.it2.b.Logistics related to educational activities2.b.5.. Classroom management;Lecture Hall Informationinfoaule@unige.it3. Background Services3.1. Inbound orientation services;3.2. Tutoring and guidance services during studies;3.3. Internships and accompaniment to the world of work;3.4. International Relations Services3.5 Other reports related to context services to teachingStudent Deskstudenti.uma@unige.it4. Teaching Activities4.1. Availability of teachers;4.2. Teaching programs;4.3. Delivery of instructional activities;4.4. Modes of assessment;4.5 Other reports related to teaching activitiesDepartment Headquarterssegnalazioni_dipartimento_lcm@unige.it
